Frequently Asked
Questions
Everything you need to know about our AI solutions — costs, security, setup, and more.
We have two products with pricing starting from £39/month for our Website AI Assistant and £49/month for Staff Knowledge Hub. As a Community Interest Company, we offer 30-35% off commercial rates with 50% off setup fees.
What you can expect:
- Staff and volunteers save 5–10 hours per week on routine queries
- Up to 75% fewer repetitive support questions
- More time for the people who need real human support
We offer two AI products designed for charities, churches, and community organisations:
We don’t just comply — we built around it from day one.
- UK-hosted document storage by default
- No chat data stored unless you opt in
- No data used for AI model training
- Encryption in transit (HTTPS/TLS) and at rest
- Built on ISO 27001 certified infrastructure
- Access controls and least-privilege practices
- Data portability and deletion on request
- DPIAs and Article 28 agreements available
For most deployments, it's a one-line embed on your website — we handle everything else. We train the AI specifically on your content, so it answers like someone who actually works there.
Not at all. Our products are built for everyday users, not developers.
- Natural conversation — just type or speak normally
- No coding, no dashboards to learn
- We handle all setup, training, and embedding
- Onboarding support included with every plan
If your team can send an email, they can use our AI.
Every deployment is tailored. We don't do one-size-fits-all. Customisation includes:
- Your branding, colours, and tone of voice
- Trained exclusively on your content and documents
- Custom conversation flows and guardrails
- Role-based access (Employee, Manager, HR)
- Multilingual support — up to 40+ languages
- Integration with your existing tools and systems
We're a Community Interest Company focused on organisations that serve the public good:
Our flagship client, Philanthropy Impact, runs five separate AI assistants across their website — each trained on a different part of their business. Read the case study →
You'll deal directly with Colin — the founder. No ticket queues, no offshore teams.
- All plans: Email support with typical 24-hour response
- Impact & above: Priority support and live chat
- Mission / Network: Dedicated support, custom SLA, quarterly reviews
Phone support available on +44 7958 787 464 for all customers.
Absolutely. All our products are designed to grow with you:
- Upgrade your plan at any time — no penalties
- Add users, documents, or assistants as needed
- Enterprise tiers offer unlimited scaling
- We handle the migration — no disruption to your team
Yes — you'll save 15% on Website AI Assistant and Staff Knowledge Hub when you choose annual billing. That's better than the 10% most providers offer.
You can switch between monthly and annual on our pricing page to compare.
We're a Community Interest Company based in Alloway House, 6 Alloway Place, Ayr, KA7 2AA. All our data hosting is UK-based, and every AI assistant is built and supported by a real person right here in the UK.
Still got questions?
Book a 15-minute call and I'll answer everything — or just try the chatbot. It's pretty good at this stuff. I should know, I built it.