/* Chatbot ALISS Widget — v2.1
   Goals: cohesive palette, soft surfaces, generous spacing, accessible.
   Refined from v2.0 based on screenshot feedback. */

:root {
    --ca-primary: #005EB8;
    --ca-primary-dark: #004A93;
    --ca-primary-soft: #E6F1FB;
    --ca-accent: #028090;
    --ca-accent-light: #00A896;
    --ca-accent-soft: #E0F2F1;
    --ca-mint: #02C39A;
    --ca-navy: #1E2D44;
    --ca-slate: #3A4A5E;
    --ca-muted: #6B7A8F;
    --ca-border: #E4E7EC;
    --ca-border-soft: #F1F3F6;
    --ca-bg: #FAFBFC;
    --ca-white: #FFFFFF;
    --ca-success: #10B981;
    --ca-danger: #DC2626;
    --ca-warning: #F59E0B;
    --ca-shadow-sm: 0 1px 2px rgba(30, 45, 68, 0.04);
    --ca-shadow: 0 8px 32px rgba(30, 45, 68, 0.08);
    --ca-shadow-lg: 0 12px 40px rgba(30, 45, 68, 0.12);
}

.chatbot-aliss-app * { box-sizing: border-box; }

.chatbot-aliss-app {
    --ca-font-size: 16px;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif;
    font-size: var(--ca-font-size);
    line-height: 1.6;
    color: var(--ca-slate);
    background: var(--ca-white);
    border: 1px solid var(--ca-border);
    border-radius: 16px;
    box-shadow: var(--ca-shadow);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    position: relative;
}

/* INLINE MODE — auto-sizes to its content. Messages area has its own scroll cap. */
.chatbot-aliss-app.ca-mode-inline {
    width: 100%;
    margin: 1rem 0;
    height: auto;
}

/* The messages area is the flexible bit. Cap its visible height so a long
   conversation scrolls inside the messages area instead of pushing the rest
   of the page down. Tighter cap on smaller viewports. */
.chatbot-aliss-app.ca-mode-inline .ca-messages {
    min-height: 240px;
    max-height: 480px;
}

@media (min-height: 800px) {
    .chatbot-aliss-app.ca-mode-inline .ca-messages {
        max-height: 560px;
    }
}

@media (min-height: 1000px) {
    .chatbot-aliss-app.ca-mode-inline .ca-messages {
        max-height: 700px;
    }
}

/* FULLSCREEN MODE — fills the entire viewport */
.chatbot-aliss-app.ca-mode-fullscreen {
    position: fixed;
    inset: 0;
    width: 100vw;
    height: 100vh;
    height: 100dvh;
    max-width: 100%;
    margin: 0;
    border-radius: 0;
    border: none;
    box-shadow: none;
    z-index: 99999;
}

/* When fullscreen mode, hide everything else on the page */
body.chatbot-aliss-fullscreen-page {
    margin: 0 !important;
    padding: 0 !important;
    overflow: hidden !important;
}

body.chatbot-aliss-fullscreen-page > *:not(#chatbot-aliss-app):not(script):not(style) {
    display: none !important;
}

body.chatbot-aliss-fullscreen-page #wpadminbar,
body.chatbot-aliss-fullscreen-page header,
body.chatbot-aliss-fullscreen-page footer,
body.chatbot-aliss-fullscreen-page nav,
body.chatbot-aliss-fullscreen-page aside,
body.chatbot-aliss-fullscreen-page .site-header,
body.chatbot-aliss-fullscreen-page .site-footer,
body.chatbot-aliss-fullscreen-page .header,
body.chatbot-aliss-fullscreen-page .footer,
body.chatbot-aliss-fullscreen-page .navbar,
body.chatbot-aliss-fullscreen-page .navigation {
    display: none !important;
}

body.chatbot-aliss-fullscreen-page #page,
body.chatbot-aliss-fullscreen-page #content,
body.chatbot-aliss-fullscreen-page #main,
body.chatbot-aliss-fullscreen-page main,
body.chatbot-aliss-fullscreen-page article,
body.chatbot-aliss-fullscreen-page .entry-content,
body.chatbot-aliss-fullscreen-page .page-content,
body.chatbot-aliss-fullscreen-page .site-content,
body.chatbot-aliss-fullscreen-page .container,
body.chatbot-aliss-fullscreen-page .wrap {
    margin: 0 !important;
    padding: 0 !important;
    max-width: none !important;
    width: 100% !important;
    display: block !important;
}

.chatbot-aliss-app.ca-font-large  { --ca-font-size: 18px; }
.chatbot-aliss-app.ca-font-xlarge { --ca-font-size: 20px; }

/* ====================== HEADER ====================== */
.chatbot-aliss-app .ca-header {
    background: linear-gradient(135deg, var(--ca-primary) 0%, var(--ca-primary-dark) 100%);
    color: #fff;
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-header-main {
    padding: 16px 20px;
    display: flex;
    align-items: center;
    gap: 12px;
    justify-content: space-between;
}

.chatbot-aliss-app .ca-brand {
    display: flex;
    align-items: center;
    gap: 12px;
    flex: 1;
    min-width: 0;
}

.chatbot-aliss-app .ca-brand-logo {
    width: 44px;
    height: 44px;
    border-radius: 12px;
    background: rgba(255, 255, 255, 0.95);
    color: var(--ca-primary);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    overflow: hidden;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

.chatbot-aliss-app .ca-brand-logo img {
    width: 100%; height: 100%; object-fit: cover;
}

.chatbot-aliss-app .ca-brand-title {
    font-size: 18px;
    font-weight: 700;
    margin: 0;
    color: #fff;
    line-height: 1.2;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    letter-spacing: -0.01em;
}

.chatbot-aliss-app .ca-header-actions {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-lang-btn,
.chatbot-aliss-app .ca-icon-btn {
    background: rgba(255, 255, 255, 0.18);
    color: #fff;
    border: 1px solid rgba(255, 255, 255, 0.12);
    border-radius: 10px;
    padding: 8px 12px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-family: inherit;
    transition: background 0.15s;
}

.chatbot-aliss-app .ca-lang-btn:hover,
.chatbot-aliss-app .ca-icon-btn:hover {
    background: rgba(255, 255, 255, 0.28);
}

.chatbot-aliss-app .ca-font-btn {
    width: 38px;
    height: 38px;
    justify-content: center;
    padding: 0;
    font-style: italic;
    font-size: 15px;
}

/* Language menu dropdown */
.chatbot-aliss-app .ca-lang-menu {
    position: absolute;
    top: 70px;
    right: 20px;
    background: #fff;
    border: 1px solid var(--ca-border);
    border-radius: 12px;
    box-shadow: var(--ca-shadow-lg);
    max-height: 340px;
    overflow-y: auto;
    z-index: 100;
    min-width: 200px;
    padding: 6px;
}

.chatbot-aliss-app .ca-lang-menu[hidden] { display: none; }

.chatbot-aliss-app .ca-lang-option {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    cursor: pointer;
    font-size: 14px;
    color: var(--ca-slate);
    border: none;
    background: transparent;
    width: 100%;
    text-align: left;
    font-family: inherit;
    border-radius: 8px;
}

.chatbot-aliss-app .ca-lang-option:hover {
    background: var(--ca-bg);
}

.chatbot-aliss-app .ca-lang-option.ca-lang-active {
    background: var(--ca-accent-soft);
    color: var(--ca-accent);
    font-weight: 600;
}

/* "AI gifted by" bar */
.chatbot-aliss-app .ca-gifted {
    background: rgba(255, 255, 255, 0.12);
    padding: 8px 20px;
    font-size: 12px;
    text-align: right;
    color: rgba(255, 255, 255, 0.92);
    border-top: 1px solid rgba(255, 255, 255, 0.08);
}

.chatbot-aliss-app .ca-gifted-heart {
    color: #FFD960;
    margin-right: 6px;
}

/* ====================== MESSAGES ====================== */
.chatbot-aliss-app .ca-messages {
    flex: 1;
    overflow-y: auto;
    overflow-anchor: none;
    padding: 24px 20px;
    background: var(--ca-bg);
    display: flex;
    flex-direction: column;
    gap: 18px;
}

.chatbot-aliss-app .ca-message {
    max-width: 92%;
    word-wrap: break-word;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.chatbot-aliss-app .ca-message-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 12px;
    padding: 0 4px;
}

.chatbot-aliss-app .ca-message-avatar {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--ca-primary), var(--ca-primary-dark));
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    flex-shrink: 0;
    box-shadow: var(--ca-shadow-sm);
}

.chatbot-aliss-app .ca-message-name {
    font-weight: 600;
    color: var(--ca-primary);
}

.chatbot-aliss-app .ca-message-time {
    color: var(--ca-muted);
}

.chatbot-aliss-app .ca-message-listen {
    margin-left: auto;
    background: #fff;
    border: 1px solid var(--ca-border);
    border-radius: 999px;
    padding: 5px 12px;
    font-size: 12px;
    color: var(--ca-slate);
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-family: inherit;
    transition: all 0.15s;
}

.chatbot-aliss-app .ca-message-listen:hover {
    background: var(--ca-accent);
    color: #fff;
    border-color: var(--ca-accent);
}

.chatbot-aliss-app .ca-message-listen.ca-listening {
    background: var(--ca-accent);
    color: #fff;
    border-color: var(--ca-accent);
}

.chatbot-aliss-app .ca-message-text {
    padding: 14px 18px;
    border-radius: 16px;
    line-height: 1.65;
    font-size: var(--ca-font-size);
    box-shadow: var(--ca-shadow-sm);
}

.chatbot-aliss-app .ca-message-bot { align-self: flex-start; }
.chatbot-aliss-app .ca-message-bot .ca-message-text {
    background: #fff;
    color: var(--ca-navy);
    border: 1px solid var(--ca-border-soft);
    border-bottom-left-radius: 6px;
}

.chatbot-aliss-app .ca-message-user {
    align-self: flex-end;
    align-items: flex-end;
}

.chatbot-aliss-app .ca-message-user .ca-message-text {
    background: linear-gradient(135deg, var(--ca-accent), var(--ca-accent-light));
    color: #fff;
    border-bottom-right-radius: 6px;
}

.chatbot-aliss-app .ca-message-text strong { color: var(--ca-navy); font-weight: 600; }
.chatbot-aliss-app .ca-message-user .ca-message-text strong { color: #fff; }
.chatbot-aliss-app .ca-message-text a {
    color: var(--ca-accent);
    text-decoration: underline;
    text-underline-offset: 2px;
    font-weight: 500;
    transition: color 0.15s;
}
.chatbot-aliss-app .ca-message-text a:hover { color: var(--ca-accent-light); }
.chatbot-aliss-app .ca-message-user .ca-message-text a { color: #fff; }

/* Links specifically pointing at aliss.org — give them a small "external" cue */
.chatbot-aliss-app .ca-message-text a[href*="aliss.org"]::after {
    content: " ↗";
    font-size: 0.85em;
    margin-left: 2px;
    opacity: 0.7;
}

/* Phone numbers — pop visually so users know they're tap-to-call on mobile */
.chatbot-aliss-app .ca-message-text a.ca-phone-link {
    background: var(--ca-accent-soft);
    color: var(--ca-accent);
    padding: 2px 8px;
    border-radius: 6px;
    text-decoration: none;
    font-weight: 600;
    white-space: nowrap;
    border: 1px solid transparent;
    transition: all 0.15s;
    display: inline-block;
}

.chatbot-aliss-app .ca-message-text a.ca-phone-link:hover,
.chatbot-aliss-app .ca-message-text a.ca-phone-link:active {
    background: var(--ca-accent);
    color: #fff;
    border-color: var(--ca-accent);
}

.chatbot-aliss-app .ca-message-text a.ca-phone-link::before {
    content: "📞 ";
    margin-right: 2px;
}

/* Inside user messages (rare but possible), keep the white tone */
.chatbot-aliss-app .ca-message-user .ca-message-text a.ca-phone-link {
    background: rgba(255, 255, 255, 0.2);
    color: #fff;
    border-color: rgba(255, 255, 255, 0.3);
}
.chatbot-aliss-app .ca-message-text p { margin: 0 0 10px 0; }
.chatbot-aliss-app .ca-message-text p:last-child { margin-bottom: 0; }

/* ========== v3.9 SERVICE CARDS ==========
   Each ALISS service result renders as its own visually distinct card.
   This replaces the old "wall of text" presentation. */
.chatbot-aliss-app .ca-service-card {
    background: #fff;
    border: 1px solid var(--ca-border);
    border-left: 4px solid var(--ca-accent);
    border-radius: 12px;
    padding: 16px 18px;
    margin: 12px 0;
    box-shadow: 0 1px 3px rgba(30, 45, 68, 0.06);
    transition: box-shadow 0.15s, transform 0.15s;
}
.chatbot-aliss-app .ca-service-card:hover {
    box-shadow: 0 4px 12px rgba(30, 45, 68, 0.10);
    transform: translateY(-1px);
}

.chatbot-aliss-app .ca-card-title {
    font-size: 13px;
    font-weight: 700;
    color: var(--ca-navy);
    line-height: 1.35;
    margin-bottom: 3px;
}
.chatbot-aliss-app .ca-card-title strong {
    font-weight: 700;
    color: var(--ca-navy);
}
.chatbot-aliss-app .ca-card-title em {
    font-style: normal;
    color: var(--ca-muted);
    font-weight: 500;
    font-size: 12px;
}

.chatbot-aliss-app .ca-card-verified {
    display: inline-block;
    font-size: 11px;
    font-weight: 600;
    color: #10B981;
    background: rgba(16, 185, 129, 0.08);
    padding: 2px 8px;
    border-radius: 4px;
    margin-bottom: 8px;
    letter-spacing: 0.02em;
}

.chatbot-aliss-app .ca-card-summary {
    font-size: 12px;
    color: var(--ca-slate);
    line-height: 1.45;
    margin: 4px 0 8px 0;
}

.chatbot-aliss-app .ca-card-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px 12px;
    margin: 8px 0;
    align-items: center;
}

/* v5.0.6: Email and website contact links */
.chatbot-aliss-app .ca-card-contact {
    display: flex;
    flex-wrap: wrap;
    gap: 6px 12px;
    margin: 4px 0 8px;
}
.chatbot-aliss-app .ca-contact-link {
    font-size: 12px;
    color: #005EB8;
    text-decoration: none;
    word-break: break-all;
    transition: opacity 0.2s;
}
.chatbot-aliss-app .ca-contact-link:hover {
    opacity: 0.7;
    text-decoration: underline;
}

/* v5.0.7: Per-card listen button */
.chatbot-aliss-app .ca-card-listen {
    background: none;
    border: 1px solid #005EB8;
    color: #005EB8;
    font-size: 11px;
    padding: 2px 8px;
    border-radius: 6px;
    cursor: pointer;
    transition: background 0.2s, color 0.2s;
}
.chatbot-aliss-app .ca-card-listen:hover {
    background: #005EB8;
    color: #fff;
}
.chatbot-aliss-app .ca-card-listen.ca-listening {
    background: #005EB8;
    color: #fff;
    animation: ca-pulse 1s infinite;
}
@keyframes ca-pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.6; }
}

/* Coverage badge — different colours for distance vs area vs national */
.chatbot-aliss-app .ca-card-coverage {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-size: 12px;
    font-weight: 500;
    padding: 3px 8px;
    border-radius: 14px;
    background: var(--ca-accent-soft);
    color: var(--ca-accent);
}
.chatbot-aliss-app .ca-card-coverage.ca-coverage-distance {
    background: var(--ca-accent-soft);
    color: var(--ca-accent);
}
.chatbot-aliss-app .ca-card-coverage.ca-coverage-area {
    background: var(--ca-primary-soft);
    color: var(--ca-primary-dark);
}
.chatbot-aliss-app .ca-card-coverage.ca-coverage-national {
    background: rgba(2, 195, 154, 0.12);
    color: #047857;
}
.chatbot-aliss-app .ca-card-coverage.ca-coverage-online {
    background: rgba(99, 102, 241, 0.10);
    color: #4338CA;
}
.chatbot-aliss-app .ca-card-coverage .ca-card-icon {
    font-size: 12px;
}

/* Phone in card — slight override of the global phone link style */
.chatbot-aliss-app .ca-card-phone .ca-phone-link {
    background: #fff;
    border: 1px solid var(--ca-accent);
    color: var(--ca-accent);
    font-size: 12px;
    padding: 3px 8px;
}
.chatbot-aliss-app .ca-card-phone .ca-phone-link:hover,
.chatbot-aliss-app .ca-card-phone .ca-phone-link:active {
    background: var(--ca-accent);
    color: #fff;
}

.chatbot-aliss-app .ca-card-extra {
    font-size: 13px;
    color: var(--ca-muted);
    margin: 6px 0;
    line-height: 1.5;
}

.chatbot-aliss-app .ca-card-stale {
    font-size: 12px;
    color: var(--ca-warning);
    background: rgba(245, 158, 11, 0.08);
    padding: 6px 10px;
    border-radius: 6px;
    margin: 8px 0 0 0;
    line-height: 1.4;
}

.chatbot-aliss-app .ca-card-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 8px;
    padding-top: 8px;
    border-top: 1px solid var(--ca-border-soft);
    font-size: 11px;
}
.chatbot-aliss-app .ca-card-link-wrap a.ca-card-link {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-weight: 600;
    color: var(--ca-accent);
    text-decoration: none;
    font-size: 12px;
}
.chatbot-aliss-app .ca-card-link-wrap a.ca-card-link::after {
    content: " ↗";
    font-size: 0.85em;
    opacity: 0.7;
}
.chatbot-aliss-app .ca-card-link-wrap a.ca-card-link:hover {
    color: var(--ca-accent-light);
    text-decoration: underline;
}
.chatbot-aliss-app .ca-card-verified-date {
    color: var(--ca-muted);
    font-style: italic;
}

/* v4.6.9: Category and who tag pills — dark theme */
.chatbot-aliss-app .ca-card-tags {
    display: flex;
    flex-wrap: wrap;
    gap: 4px;
    margin-top: 8px;
}
.chatbot-aliss-app .ca-tag {
    font-size: 11px;
    line-height: 1.4;
    padding: 2px 8px;
    border-radius: 10px;
    white-space: nowrap;
}
.chatbot-aliss-app .ca-tag-cat {
    background: #005EB8;
    color: #fff;
}
.chatbot-aliss-app .ca-tag-who {
    background: #005EB8;
    color: #fff;
}

/* Mobile: cards hug the full width of the message bubble */
@media (max-width: 480px) {
    .chatbot-aliss-app .ca-service-card {
        padding: 14px 14px;
        margin: 10px 0;
    }
    .chatbot-aliss-app .ca-card-meta {
        gap: 6px 8px;
    }
    .chatbot-aliss-app .ca-card-coverage,
    .chatbot-aliss-app .ca-card-phone .ca-phone-link {
        font-size: 12px;
    }
}

.chatbot-aliss-app .ca-message-intercept .ca-message-text {
    background: #FFF7ED;
    border: 1px solid #FED7AA;
    border-left: 4px solid #EA580C;
    color: var(--ca-slate);
}

/* v6.1.2: Tester mode banner — only visible when the operator is using
   [chatbot_aliss_tester] while logged in as a WP admin. Coral background
   so it can't be confused with anything legitimate the public would see. */
.chatbot-aliss-app .ca-tester-banner {
    flex: 0 0 auto;
    background: #E8755A; /* TFW coral */
    color: #fff;
    padding: 8px 14px;
    font-size: 12px;
    line-height: 1.4;
    display: flex;
    align-items: center;
    gap: 8px;
    border-bottom: 2px solid #C25940;
}
.chatbot-aliss-app .ca-tester-banner strong {
    font-weight: 700;
    letter-spacing: 0.5px;
}
.chatbot-aliss-app .ca-tester-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #FFF;
    flex-shrink: 0;
    animation: ca-tester-pulse 1.6s ease-in-out infinite;
}
@keyframes ca-tester-pulse {
    0%, 100% { opacity: 1; transform: scale(1); }
    50%      { opacity: 0.5; transform: scale(0.85); }
}
@media (prefers-reduced-motion: reduce) {
    .chatbot-aliss-app .ca-tester-dot { animation: none; }
}

/* ========== v6.0.0 — TIERED CARDS ==========
   Same card layout for every tier; only the left border colour and the
   tier badge change. Local stays on the existing teal accent (no override
   needed). National = blue. Web = coral with a verify-directly warning.
   Empty = muted neutral. */

.chatbot-aliss-app .ca-service-card.ca-tier-national {
    border-left-color: #005EB8; /* Scottish blue */
}
.chatbot-aliss-app .ca-service-card.ca-tier-web {
    border-left-color: #E8755A; /* TFW coral */
}
.chatbot-aliss-app .ca-service-card.ca-tier-empty {
    border-left-color: var(--ca-muted);
    background: #FAFBFC;
}

/* Tier badge — sits at the top of the card, above the title.
   One row, small caps, full-width-of-content, never wraps awkwardly. */
.chatbot-aliss-app .ca-card-tier-badge {
    display: inline-block;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.6px;
    text-transform: uppercase;
    padding: 3px 8px;
    border-radius: 4px;
    margin-bottom: 8px;
    line-height: 1.3;
}
.chatbot-aliss-app .ca-card-tier-badge-local {
    background: #E0F2F1;
    color: #034F4A;
}
.chatbot-aliss-app .ca-card-tier-badge-national {
    background: #E6F1FB;
    color: #003F7A;
}
.chatbot-aliss-app .ca-card-tier-badge-web {
    background: #FDECE5;
    color: #A23F22;
}

/* Web-tier verify warning — sits inside the card, above the summary. */
.chatbot-aliss-app .ca-card-web-warning {
    font-size: 12px;
    color: #A23F22;
    background: #FDECE5;
    border-radius: 6px;
    padding: 6px 10px;
    margin: 0 0 10px 0;
    line-height: 1.4;
    display: flex;
    align-items: flex-start;
    gap: 6px;
}
.chatbot-aliss-app .ca-card-web-warning::before {
    content: "⚠️";
    flex-shrink: 0;
}

/* v5.3.5: Disclaimer overlay */
/* === v6.8.7: Disclaimer popup ===
   Was a chat-internal overlay (position: absolute inside the chat
   wrapper). Promoted to a true viewport-level modal so it reads as
   "this is a binding acknowledgement before you enter" rather than
   "this is a notice at the top of the chat". Tick boxes are required
   before the accept button activates.

   z-index high enough to sit above WordPress admin bars, theme
   stickies, and any host-page chrome. Modal box scrolls internally
   when content exceeds viewport height on mobile, with the button
   pinned to the bottom so it never disappears below the fold. */
.chatbot-aliss-app .ca-disclaimer {
    position: fixed;
    inset: 0;
    z-index: 999999;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 16px;
    /* Backdrop animation when first appearing — gives it modal "weight". */
    animation: ca-disclaimer-fade-in 220ms ease-out;
}
@keyframes ca-disclaimer-fade-in {
    from { opacity: 0; }
    to   { opacity: 1; }
}
.chatbot-aliss-app .ca-disclaimer.ca-hidden { display: none; }
.chatbot-aliss-app .ca-disclaimer-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(15, 23, 42, 0.72);
    backdrop-filter: blur(4px);
    -webkit-backdrop-filter: blur(4px);
}
.chatbot-aliss-app .ca-disclaimer-box {
    position: relative;
    background: #fff;
    border-radius: 14px;
    max-width: 560px;
    width: 100%;
    max-height: calc(100vh - 32px);
    max-height: calc(100dvh - 32px);
    overflow-y: auto;
    padding: 24px 24px 20px;
    text-align: center;
    box-shadow: 0 24px 64px rgba(0, 0, 0, 0.4);
    animation: ca-disclaimer-slide-up 280ms cubic-bezier(0.16, 1, 0.3, 1);
    /* Reserve space at the bottom so the sticky button doesn't crash
       into the last paragraph of text. */
    padding-bottom: 0;
}
@keyframes ca-disclaimer-slide-up {
    from { transform: translateY(20px); opacity: 0; }
    to   { transform: translateY(0); opacity: 1; }
}
.chatbot-aliss-app .ca-disclaimer-icon {
    font-size: 32px;
    margin-bottom: 8px;
}
.chatbot-aliss-app .ca-disclaimer-title {
    font-size: 20px;
    font-weight: 600;
    color: #005EB8;
    margin: 0 0 14px;
}
.chatbot-aliss-app .ca-disclaimer-text {
    text-align: left;
    font-size: 13px;
    color: #333;
    line-height: 1.6;
}
.chatbot-aliss-app .ca-disclaimer-text p { margin: 6px 0; }
.chatbot-aliss-app .ca-disclaimer-text ul { margin: 6px 0; padding-left: 18px; }
.chatbot-aliss-app .ca-disclaimer-text li { margin-bottom: 4px; }

/* === Tick-box acknowledgments === */
.chatbot-aliss-app .ca-disclaimer-acks {
    margin: 18px 0 14px;
    padding: 14px 14px 10px;
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    border-radius: 10px;
    text-align: left;
}
.chatbot-aliss-app .ca-disclaimer-ack {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 6px 4px;
    cursor: pointer;
    border-radius: 6px;
    transition: background 120ms;
    min-height: 40px; /* Touch target */
}
.chatbot-aliss-app .ca-disclaimer-ack:hover {
    background: rgba(0, 94, 184, 0.04);
}
.chatbot-aliss-app .ca-ack-cb {
    /* Bigger checkbox than browser default — friendlier touch target,
       harder to miss on mobile. */
    width: 20px;
    height: 20px;
    flex-shrink: 0;
    margin-top: 1px;
    cursor: pointer;
    accent-color: #005EB8;
}
.chatbot-aliss-app .ca-ack-text {
    flex: 1;
    font-size: 13px;
    line-height: 1.45;
    color: #1f2937;
}
.chatbot-aliss-app .ca-ack-text strong {
    color: #005EB8;
}
/* Ticked state — subtle visual feedback that the user has engaged */
.chatbot-aliss-app .ca-disclaimer-ack:has(.ca-ack-cb:checked) {
    background: rgba(0, 94, 184, 0.05);
}
.chatbot-aliss-app .ca-disclaimer-ack:has(.ca-ack-cb:checked) .ca-ack-text {
    color: #0f172a;
}

/* === Button: disabled by default, becomes the accept once all ticked === */
.chatbot-aliss-app .ca-disclaimer-btn {
    /* Sticky to the bottom of the scrollable box so it never disappears
       below the fold on small screens. */
    position: sticky;
    bottom: 0;
    margin: 0 -24px;
    padding: 14px 28px;
    width: calc(100% + 48px);
    background: #005EB8;
    color: #fff;
    border: none;
    border-radius: 0 0 14px 14px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: opacity 0.2s, background-color 0.2s;
}
.chatbot-aliss-app .ca-disclaimer-btn:not(:disabled):hover {
    background: #004a96;
}
.chatbot-aliss-app .ca-disclaimer-btn:focus-visible {
    outline: 3px solid #ffd166;
    outline-offset: -3px;
}
.chatbot-aliss-app .ca-disclaimer-btn:disabled {
    background: #cbd5e1;
    color: #64748b;
    cursor: not-allowed;
}

/* iOS/older browsers: :has() is supported in Safari 15.4+ and Chrome 105+.
   Universal mobile coverage as of 2024. The fallback if :has() doesn't
   resolve is just no row-highlighting — checkbox still works fine. */

/* Typing dots */
.chatbot-aliss-app .ca-typing {
    align-self: flex-start;
    padding: 10px 16px;
    background: #fff;
    border: 1px solid var(--ca-border-soft);
    border-radius: 16px;
    border-bottom-left-radius: 6px;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    box-shadow: var(--ca-shadow-sm);
}
.chatbot-aliss-app .ca-typing-msg {
    font-size: 13px;
    color: #005EB8;
    font-weight: 500;
    animation: ca-fade-msg 0.4s ease;
}
@keyframes ca-fade-msg {
    from { opacity: 0; }
    to { opacity: 1; }
}

.chatbot-aliss-app .ca-typing span {
    width: 6px; height: 6px;
    border-radius: 50%;
    background: #005EB8;
    animation: ca-bounce 1.2s infinite;
}
.chatbot-aliss-app .ca-typing span:nth-child(3) { animation-delay: 0.15s; }
.chatbot-aliss-app .ca-typing span:nth-child(4) { animation-delay: 0.3s; }
@keyframes ca-bounce {
    0%, 60%, 100% { transform: translateY(0); opacity: 0.5; }
    30% { transform: translateY(-6px); opacity: 1; }
}

/* ====================== CHIPS — sit there, soft and inviting ====================== */
.chatbot-aliss-app .ca-suggestions {
    background: var(--ca-white);
    border-top: 1px solid var(--ca-border-soft);
    flex-shrink: 0;
}

/* Toggle button is hidden on desktop — chips always visible */
.chatbot-aliss-app .ca-suggestions-toggle {
    display: none;
    width: 100%;
    background: var(--ca-bg);
    border: none;
    border-bottom: 1px solid var(--ca-border-soft);
    padding: 12px 16px;
    align-items: center;
    justify-content: space-between;
    cursor: pointer;
    font-family: inherit;
    color: var(--ca-navy);
    font-weight: 600;
    font-size: 14px;
}

.chatbot-aliss-app .ca-suggestions-toggle:hover {
    background: var(--ca-primary-soft);
}

.chatbot-aliss-app .ca-suggestions-arrow {
    transition: transform 0.2s;
    color: var(--ca-primary);
}

.chatbot-aliss-app .ca-suggestions[aria-expanded="true"] .ca-suggestions-arrow,
.chatbot-aliss-app .ca-suggestions.ca-expanded .ca-suggestions-arrow {
    transform: rotate(180deg);
}

.chatbot-aliss-app .ca-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    padding: 14px 20px;
    background: var(--ca-white);
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-chip {
    background: var(--ca-white);
    color: var(--ca-accent);
    border: 1.5px solid var(--ca-accent-soft);
    border-radius: 999px;
    padding: 8px 16px;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.15s ease;
    font-family: inherit;
    line-height: 1.4;
}

.chatbot-aliss-app .ca-chip:hover {
    background: var(--ca-accent);
    color: #fff;
    border-color: var(--ca-accent);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(2, 128, 144, 0.2);
}

.chatbot-aliss-app .ca-chip:active {
    transform: translateY(0);
}

.chatbot-aliss-app .ca-chip:focus-visible {
    outline: 2px solid var(--ca-primary);
    outline-offset: 2px;
}

/* ====================== INPUT ROW ====================== */
.chatbot-aliss-app .ca-input-row {
    display: flex;
    gap: 10px;
    padding: 14px 20px;
    background: var(--ca-white);
    border-top: 1px solid var(--ca-border-soft);
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-input {
    flex: 1;
    /* v6.8.1: bigger input — easier to see what you're typing, easier to
       tap on mobile, and a more inviting target for the cursor. Vertical
       padding ~40% taller (13px → 18px). Font bumped one notch above the
       base size while still respecting the font cycler at the upper end.
       border-radius bumped to match the larger feel. */
    padding: 18px 18px;
    border: 1.5px solid var(--ca-border);
    border-radius: 12px;
    font-size: calc(var(--ca-font-size) + 1px);
    font-family: inherit;
    color: var(--ca-slate);
    background: var(--ca-bg);
    min-height: 52px;
    transition: all 0.15s;
}

.chatbot-aliss-app .ca-input:focus {
    outline: none;
    border-color: var(--ca-primary);
    background: var(--ca-white);
    box-shadow: 0 0 0 3px var(--ca-primary-soft);
}

.chatbot-aliss-app .ca-input::placeholder {
    color: var(--ca-muted);
}

.chatbot-aliss-app .ca-send-btn {
    background: linear-gradient(135deg, var(--ca-primary), var(--ca-primary-dark));
    color: #fff;
    border: none;
    border-radius: 12px;
    /* v6.8.1: matched to the new taller input. Wider padding and larger
       font keep the button balanced against the input. min-height ensures
       it tracks the input's height across font-size variations. */
    padding: 0 28px;
    min-height: 52px;
    font-size: 16px;
    font-weight: 600;
    cursor: pointer;
    flex-shrink: 0;
    transition: all 0.15s;
    font-family: inherit;
    box-shadow: 0 2px 8px rgba(0, 94, 184, 0.25);
}

.chatbot-aliss-app .ca-send-btn:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(0, 94, 184, 0.35);
}

.chatbot-aliss-app .ca-send-btn:focus-visible {
    outline: 2px solid var(--ca-accent);
    outline-offset: 2px;
}

.chatbot-aliss-app .ca-send-btn:disabled {
    background: var(--ca-muted);
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

/* ====================== TOOL ROW ====================== */
.chatbot-aliss-app .ca-tools {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    padding: 0 20px 14px 20px;
    background: var(--ca-white);
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-tool {
    background: var(--ca-white);
    border: 1.5px solid var(--ca-border);
    border-radius: 12px;
    padding: 9px 14px;
    font-size: 12px;
    font-weight: 500;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: var(--ca-slate);
    font-family: inherit;
    transition: all 0.15s;
}

.chatbot-aliss-app .ca-tool:hover {
    border-color: var(--ca-accent);
    color: var(--ca-accent);
    transform: translateY(-1px);
}


.chatbot-aliss-app .ca-tool-print,
.chatbot-aliss-app .ca-tool-share {
    border-color: var(--ca-border);
}

.chatbot-aliss-app .ca-tool-print:hover,
.chatbot-aliss-app .ca-tool-share:hover {
    background: var(--ca-accent-soft);
}

.chatbot-aliss-app .ca-tool-clear {
    margin-left: 0;
}

.chatbot-aliss-app .ca-search-status-anchor .ca-bubble {
    border-left: 4px solid var(--ca-accent);
}

.chatbot-aliss-app .ca-tool-different-need {
    border-color: var(--ca-accent);
    color: var(--ca-accent);
    font-weight: 600;
}

.chatbot-aliss-app .ca-tool-different-need:hover {
    background: var(--ca-accent-soft);
}

.chatbot-aliss-app .ca-tool-translate[aria-pressed="true"] {
    background: var(--ca-accent-soft);
    border-color: var(--ca-mint);
    color: var(--ca-accent);
    font-weight: 600;
}

.chatbot-aliss-app .ca-tool-handsfree {
    background: var(--ca-accent);
    border-color: var(--ca-accent);
    color: #fff;
}

.chatbot-aliss-app .ca-tool-handsfree:hover {
    background: var(--ca-accent-light);
    color: #fff;
}

.chatbot-aliss-app .ca-tool-handsfree[aria-pressed="true"] {
    background: var(--ca-success);
    border-color: var(--ca-success);
}

.chatbot-aliss-app .ca-tool-speak.ca-recording {
    background: var(--ca-danger);
    border-color: var(--ca-danger);
    color: #fff;
    animation: ca-pulse 1.2s infinite;
}

@keyframes ca-pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.65; }
}

.chatbot-aliss-app .ca-tool-icon { font-size: 14px; }

/* ====================== FOOTER ====================== */
.chatbot-aliss-app .ca-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 20px;
    background: var(--ca-bg);
    border-top: 1px solid var(--ca-border-soft);
    font-size: 12px;
    color: var(--ca-muted);
    gap: 10px;
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-footer-contact {
    background: var(--ca-success);
    color: #fff;
    border: none;
    border-radius: 10px;
    padding: 9px 16px;
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
    text-decoration: none;
    font-family: inherit;
    transition: all 0.15s;
    box-shadow: 0 2px 8px rgba(16, 185, 129, 0.2);
}

.chatbot-aliss-app .ca-footer-contact:hover {
    background: #059669;
    transform: translateY(-1px);
}

.chatbot-aliss-app .ca-footer-attribution {
    flex: 1;
    text-align: center;
    font-size: 11px;
}

.chatbot-aliss-app .ca-footer-attribution a {
    color: var(--ca-primary);
    font-weight: 600;
    text-decoration: none;
}

.chatbot-aliss-app .ca-footer-attribution a:hover {
    text-decoration: underline;
}

/* THE EXIT FAST BUTTON */
.chatbot-aliss-app .ca-exit-fast {
    background: linear-gradient(135deg, var(--ca-danger), #B91C1C);
    color: #fff;
    border: none;
    border-radius: 10px;
    padding: 9px 16px;
    font-size: 13px;
    font-weight: 700;
    cursor: pointer;
    font-family: inherit;
    transition: all 0.15s;
    box-shadow: 0 2px 12px rgba(220, 38, 38, 0.35);
    letter-spacing: 0.02em;
}

.chatbot-aliss-app .ca-exit-fast:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 16px rgba(220, 38, 38, 0.45);
}

.chatbot-aliss-app .ca-exit-fast:focus-visible {
    outline: 3px solid #fff;
    outline-offset: 2px;
}

/* ====================== MOBILE ====================== */
/* On mobile, the widget ALWAYS fills the screen — regardless of inline/fullscreen mode */
@media (max-width: 768px) {
    .chatbot-aliss-app,
    .chatbot-aliss-app.ca-mode-inline,
    .chatbot-aliss-app.ca-mode-fullscreen {
        position: fixed !important;
        inset: 0 !important;
        margin: 0 !important;
        border-radius: 0 !important;
        border: none !important;
        height: 100vh !important;
        height: 100dvh !important;
        width: 100vw !important;
        max-width: 100% !important;
        z-index: 99999 !important;
        box-shadow: none !important;
    }

    /* When the widget is on mobile, lock body scroll behind it */
    body:has(.chatbot-aliss-app) {
        overflow: hidden;
    }

    .chatbot-aliss-app .ca-brand-title { font-size: 16px; }
    .chatbot-aliss-app .ca-lang-btn { padding: 6px 10px; font-size: 12px; }
    .chatbot-aliss-app .ca-tools { padding: 0 14px 12px 14px; }
    .chatbot-aliss-app .ca-tool { font-size: 11px; padding: 8px 10px; }
    .chatbot-aliss-app .ca-input-row,
    .chatbot-aliss-app .ca-chips { padding-left: 14px; padding-right: 14px; }
    .chatbot-aliss-app .ca-footer {
        flex-wrap: wrap;
        padding: 10px 14px;
    }
    .chatbot-aliss-app .ca-footer-attribution {
        width: 100%;
        order: 3;
        margin-top: 6px;
    }

    /* Mobile: show the collapse toggle, hide chips by default until tapped */
    .chatbot-aliss-app .ca-suggestions-toggle {
        display: flex;
    }
    .chatbot-aliss-app .ca-suggestions:not(.ca-expanded) .ca-chips {
        display: none;
    }
}

/* ====================== v6.2.0 — GUIDED UX ====================== */

/* Optional sticky postcode field — sits above the input row.
   Compact, unintrusive. When filled, status shows a small confirmation. */
.chatbot-aliss-app .ca-postcode-row {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 20px 0 20px;
    background: var(--ca-white);
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-postcode-label {
    font-size: 12px;
    font-weight: 600;
    color: var(--ca-slate);
    white-space: nowrap;
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-postcode-optional {
    color: var(--ca-muted);
    font-weight: 400;
}

.chatbot-aliss-app .ca-postcode-input {
    flex: 0 1 140px;
    padding: 7px 10px;
    border: 1.5px solid var(--ca-border);
    border-radius: 8px;
    font-size: 13px;
    font-family: inherit;
    color: var(--ca-slate);
    background: var(--ca-bg);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    transition: all 0.15s;
}

.chatbot-aliss-app .ca-postcode-input::placeholder {
    color: var(--ca-muted);
    text-transform: none;
    letter-spacing: 0;
    font-weight: 400;
}

.chatbot-aliss-app .ca-postcode-input:focus {
    outline: none;
    border-color: var(--ca-primary);
    background: var(--ca-white);
    box-shadow: 0 0 0 3px var(--ca-primary-soft);
}

.chatbot-aliss-app .ca-postcode-input.ca-postcode-valid {
    border-color: #2a9d57;
    background: #f1faf3;
}

.chatbot-aliss-app .ca-postcode-input.ca-postcode-invalid {
    border-color: #d04545;
    background: #fdf3f3;
}

.chatbot-aliss-app .ca-postcode-status {
    font-size: 12px;
    color: var(--ca-muted);
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.chatbot-aliss-app .ca-postcode-status.ca-status-good { color: #2a9d57; }
.chatbot-aliss-app .ca-postcode-status.ca-status-bad  { color: #d04545; }

/* ============================================================ */
/*   v6.5.2 — Search row: postcode + org search side by side    */
/* ============================================================ */

.chatbot-aliss-app .ca-search-row {
    display: flex;
    align-items: flex-start;
    gap: 14px;
    padding: 10px 20px 0 20px;
    background: var(--ca-white);
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-postcode-cell {
    display: flex;
    flex-direction: column;
    gap: 4px;
    flex: 0 1 200px;
    min-width: 0;
}

.chatbot-aliss-app .ca-postcode-cell .ca-postcode-label {
    margin-bottom: 0;
}

.chatbot-aliss-app .ca-postcode-cell .ca-postcode-input {
    width: 100%;
    flex: none;
}

.chatbot-aliss-app .ca-postcode-cell .ca-postcode-status {
    flex: none;
    width: 100%;
    font-size: 11px;
}

.chatbot-aliss-app .ca-orgsearch-cell {
    display: flex;
    flex-direction: column;
    gap: 4px;
    flex: 1 1 auto;
    min-width: 0;
    position: relative;
}

.chatbot-aliss-app .ca-orgsearch-label {
    font-size: 12px;
    font-weight: 600;
    color: var(--ca-slate);
    white-space: nowrap;
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-orgsearch-optional {
    color: var(--ca-muted);
    font-weight: 400;
}

.chatbot-aliss-app .ca-orgsearch-field {
    position: relative;
    width: 100%;
}

.chatbot-aliss-app .ca-orgsearch-input {
    width: 100%;
    box-sizing: border-box;
    padding: 7px 10px 7px 32px;
    border: 1.5px solid var(--ca-border);
    border-radius: 8px;
    font-size: 13px;
    font-family: inherit;
    color: var(--ca-slate);
    background: var(--ca-bg);
    transition: all 0.15s;

    /* Search icon as background SVG so we don't ship a new asset */
    background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><circle cx='11' cy='11' r='8'/><path d='m21 21-4.3-4.3'/></svg>");
    background-repeat: no-repeat;
    background-position: 9px center;
    background-size: 14px 14px;
}

.chatbot-aliss-app .ca-orgsearch-input::placeholder {
    color: var(--ca-muted);
    font-weight: 400;
}

.chatbot-aliss-app .ca-orgsearch-input:focus {
    outline: none;
    border-color: var(--ca-primary);
    background-color: var(--ca-white);
    box-shadow: 0 0 0 3px var(--ca-primary-soft);
}

.chatbot-aliss-app .ca-orgsearch-listbox {
    position: absolute;
    top: calc(100% + 4px);
    left: 0;
    right: 0;
    margin: 0;
    padding: 0;
    list-style: none;
    background: var(--ca-white);
    border: 1px solid var(--ca-border);
    border-radius: 10px;
    box-shadow: 0 6px 20px rgba(15, 23, 42, 0.12);
    overflow: hidden;
    /* v6.10.8: bumped from 50 to 99999 so the dropdown sits above the
       chat composer / send button (which use z-index 99996-99998). */
    z-index: 99999;
    max-height: 280px;
    overflow-y: auto;
}

/* v6.10.8: when the org-search listbox is open, let the parent .ca-search-row
   overflow visibly so the dropdown is not clipped by the overflow:hidden
   that the row uses for its collapse animation. Restored to overflow:hidden
   by JS before the panel collapses, so the slide animation still clips. */
.chatbot-aliss-app .ca-search-row.ca-orgsearch-open {
    overflow: visible;
}

.chatbot-aliss-app .ca-orgsearch-listbox[hidden] {
    display: none;
}

.chatbot-aliss-app .ca-orgsearch-option {
    padding: 10px 14px;
    cursor: pointer;
    border-bottom: 1px solid var(--ca-border-soft, #eef0f3);
    transition: background 0.1s;
}

.chatbot-aliss-app .ca-orgsearch-option:last-child {
    border-bottom: none;
}

.chatbot-aliss-app .ca-orgsearch-option:hover,
.chatbot-aliss-app .ca-orgsearch-option.is-active {
    background: var(--ca-primary-soft);
}

.chatbot-aliss-app .ca-orgsearch-option-name {
    font-size: 13px;
    font-weight: 600;
    color: var(--ca-slate);
    margin: 0 0 2px 0;
}

.chatbot-aliss-app .ca-orgsearch-option-context {
    font-size: 11px;
    color: var(--ca-muted);
    line-height: 1.4;
    margin: 0 0 2px 0;
    overflow: hidden;
    text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

.chatbot-aliss-app .ca-orgsearch-option-coverage {
    font-size: 10px;
    color: #2a9d57;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.4px;
}

/* v6.5.3: stale badge — ALISS hasn't reviewed this org in 12+ months */
.chatbot-aliss-app .ca-orgsearch-option-stale {
    font-size: 10px;
    color: #b25b00;
    font-weight: 600;
    margin-top: 1px;
    margin-bottom: 1px;
}

/* v6.5.3: "Did you mean..." header above fuzzy-matched results */
.chatbot-aliss-app .ca-orgsearch-dym-header {
    padding: 7px 14px;
    font-size: 11px;
    color: var(--ca-slate);
    font-weight: 600;
    background: #fff6e0;
    border-bottom: 1px solid var(--ca-border-soft, #eef0f3);
    font-style: italic;
}

.chatbot-aliss-app .ca-orgsearch-empty {
    padding: 12px 14px;
    font-size: 12px;
    color: var(--ca-muted);
    text-align: center;
}

.chatbot-aliss-app .ca-orgsearch-hint {
    padding: 8px 14px;
    font-size: 11px;
    color: var(--ca-muted);
    background: var(--ca-bg);
    border-top: 1px solid var(--ca-border-soft, #eef0f3);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
}

/* Mobile: stack vertically when row gets cramped */
@media (max-width: 520px) {
    .chatbot-aliss-app .ca-search-row {
        flex-direction: column;
        align-items: stretch;
        gap: 8px;
    }
    .chatbot-aliss-app .ca-postcode-cell,
    .chatbot-aliss-app .ca-orgsearch-cell {
        flex: 1 1 auto;
        width: 100%;
    }
    .chatbot-aliss-app .ca-orgsearch-listbox {
        /* Drop down full-width on mobile */
        max-height: 240px;
    }
}

/* In-message chip rows — used for clarification AND refinement chips.
   Distinct from the welcome ca-chips so they can sit inside a bot bubble. */
.chatbot-aliss-app .ca-inline-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin: 12px 0 4px 0;
}

.chatbot-aliss-app .ca-inline-chip {
    background: var(--ca-white);
    color: var(--ca-accent);
    border: 1.5px solid var(--ca-accent-soft);
    border-radius: 999px;
    padding: 8px 14px;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.15s ease;
    font-family: inherit;
    line-height: 1.3;
}

.chatbot-aliss-app .ca-inline-chip:hover {
    background: var(--ca-accent);
    color: #fff;
    border-color: var(--ca-accent);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(2, 128, 144, 0.18);
}

.chatbot-aliss-app .ca-inline-chip:active {
    transform: translateY(0);
}

.chatbot-aliss-app .ca-inline-chip:focus-visible {
    outline: 2px solid var(--ca-primary);
    outline-offset: 2px;
}

/* Refinement chips get a subtler look — they're a "next step" not a primary CTA */
.chatbot-aliss-app .ca-inline-chips.ca-refine-chips {
    margin-top: 10px;
    padding-top: 10px;
    border-top: 1px dashed var(--ca-border-soft);
}

.chatbot-aliss-app .ca-inline-chips.ca-refine-chips .ca-inline-chip {
    font-size: 12px;
    padding: 6px 12px;
    background: var(--ca-bg);
    color: var(--ca-slate);
    border-color: var(--ca-border);
}

.chatbot-aliss-app .ca-inline-chips.ca-refine-chips .ca-inline-chip:hover {
    background: var(--ca-primary);
    color: #fff;
    border-color: var(--ca-primary);
}

/* Mobile tweaks — tighten paddings and make postcode row compact */
@media (max-width: 768px) {
    .chatbot-aliss-app .ca-postcode-row {
        padding-left: 14px;
        padding-right: 14px;
        gap: 8px;
    }
    .chatbot-aliss-app .ca-postcode-input {
        flex: 0 1 110px;
        padding: 6px 8px;
        font-size: 12px;
    }
    .chatbot-aliss-app .ca-postcode-label {
        font-size: 11px;
    }
    .chatbot-aliss-app .ca-postcode-status {
        font-size: 11px;
    }
    .chatbot-aliss-app .ca-inline-chip {
        font-size: 12px;
        padding: 7px 12px;
    }
    .chatbot-aliss-app .ca-inline-chips.ca-refine-chips .ca-inline-chip {
        font-size: 11px;
        padding: 5px 10px;
    }
}

/* Screen reader only */
.chatbot-aliss-app .screen-reader-text {
    border: 0;
    clip: rect(1px, 1px, 1px, 1px);
    height: 1px;
    width: 1px;
    overflow: hidden;
    position: absolute !important;
}

/* ============================================================
   v6.3.5: User feedback (thumbs up/down on cards & messages)
   ============================================================ */

/* Per-card feedback bar */
.chatbot-aliss-app .ca-feedback-bar {
    margin-top: 12px;
    padding-top: 10px;
    border-top: 1px dashed rgba(0, 0, 0, 0.1);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    flex-wrap: wrap;
}
.chatbot-aliss-app .ca-feedback-prompt {
    font-size: 11px;
    color: #888;
    flex: 1 1 auto;
}
.chatbot-aliss-app .ca-feedback-buttons {
    display: flex;
    gap: 6px;
    align-items: center;
}
.chatbot-aliss-app .ca-fb-btn {
    background: rgba(0, 0, 0, 0.04);
    border: 1px solid rgba(0, 0, 0, 0.1);
    border-radius: 6px;
    padding: 4px 10px;
    cursor: pointer;
    font-size: 13px;
    transition: all 0.15s;
    display: inline-flex;
    align-items: center;
    gap: 4px;
    line-height: 1;
    color: inherit;
}
.chatbot-aliss-app .ca-fb-btn:hover {
    background: rgba(0, 0, 0, 0.08);
    border-color: rgba(0, 0, 0, 0.2);
}
.chatbot-aliss-app .ca-fb-btn:focus-visible {
    outline: 2px solid var(--ca-accent, #00897b);
    outline-offset: 2px;
}
.chatbot-aliss-app .ca-fb-btn.ca-fb-active-up {
    background: #e8f5e9;
    border-color: #4caf50;
    color: #2e7d32;
}
.chatbot-aliss-app .ca-fb-btn.ca-fb-active-down {
    background: #ffebee;
    border-color: #f44336;
    color: #c62828;
}
.chatbot-aliss-app .ca-fb-icon {
    font-size: 14px;
}
.chatbot-aliss-app .ca-fb-count {
    font-size: 11px;
    font-weight: 600;
    min-width: 12px;
    text-align: center;
}

/* Reason chips that appear after thumbs-down */
.chatbot-aliss-app .ca-fb-reasons {
    flex-basis: 100%;
    margin-top: 10px;
    padding: 10px;
    background: #fff3cd;
    border-radius: 8px;
    border-left: 3px solid #ffc107;
    animation: caFbSlideDown 0.2s ease-out;
}
.chatbot-aliss-app .ca-fb-reasons[hidden] {
    display: none;
}
@keyframes caFbSlideDown {
    from { opacity: 0; transform: translateY(-4px); }
    to   { opacity: 1; transform: translateY(0); }
}
.chatbot-aliss-app .ca-fb-reasons-prompt {
    font-size: 12px;
    color: #856404;
    margin-bottom: 6px;
    font-weight: 600;
}
.chatbot-aliss-app .ca-fb-skip {
    font-weight: 400;
    opacity: 0.7;
}
.chatbot-aliss-app .ca-fb-reason-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}
.chatbot-aliss-app .ca-fb-reason {
    background: white;
    border: 1px solid #ddd;
    border-radius: 14px;
    padding: 4px 10px;
    font-size: 12px;
    cursor: pointer;
    transition: all 0.15s;
    color: #333;
    line-height: 1.4;
}
.chatbot-aliss-app .ca-fb-reason:hover {
    background: #f0f0f0;
    border-color: #999;
}

/* Message-level feedback bar (lower visual weight) */
.chatbot-aliss-app .ca-msg-feedback {
    margin-top: 10px;
    padding-top: 8px;
    border-top: 1px solid rgba(255, 255, 255, 0.08);
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 11px;
    color: #888;
    flex-wrap: wrap;
}
.chatbot-aliss-app .ca-msg-fb-prompt {
    flex: 1 1 auto;
}
.chatbot-aliss-app .ca-msg-fb-btn {
    background: transparent;
    border: 1px solid rgba(127, 127, 127, 0.4);
    border-radius: 12px;
    padding: 3px 10px;
    cursor: pointer;
    color: inherit;
    font-size: 12px;
    transition: all 0.15s;
    line-height: 1.3;
}
.chatbot-aliss-app .ca-msg-fb-btn:hover {
    background: rgba(127, 127, 127, 0.1);
    border-color: rgba(127, 127, 127, 0.7);
}
.chatbot-aliss-app .ca-msg-fb-btn:focus-visible {
    outline: 2px solid var(--ca-accent, #00897b);
    outline-offset: 2px;
}
.chatbot-aliss-app .ca-msg-fb-btn.ca-msg-fb-active {
    background: rgba(127, 127, 127, 0.15);
    border-color: rgba(127, 127, 127, 0.7);
}

/* Toast notification */
.ca-fb-toast {
    position: fixed;
    bottom: 30px;
    left: 50%;
    transform: translateX(-50%) translateY(100px);
    background: #2a2a2a;
    color: white;
    padding: 12px 20px;
    border-radius: 24px;
    font-size: 13px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    transition: transform 0.3s ease-out;
    z-index: 999999;
    pointer-events: none;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    white-space: nowrap;
    max-width: 90vw;
    overflow: hidden;
    text-overflow: ellipsis;
}
.ca-fb-toast.ca-fb-toast-show {
    transform: translateX(-50%) translateY(0);
}

/* Mobile tweaks */
@media (max-width: 480px) {
    .chatbot-aliss-app .ca-feedback-prompt {
        font-size: 10px;
    }
    .chatbot-aliss-app .ca-fb-btn {
        padding: 5px 9px;
    }
    .chatbot-aliss-app .ca-msg-fb-btn {
        padding: 4px 8px;
        font-size: 11px;
    }
}

/* ============================================================
   v6.3.7: Audience badge and audience clarification chips
   ============================================================ */

/* "Helping: an adult [change]" badge above the postcode row */
.chatbot-aliss-app .ca-audience-badge {
    display: flex;
    align-items: center;
    gap: 8px;
    background: #e8f5e9;
    color: #1b5e20;
    border-left: 3px solid #4caf50;
    padding: 8px 12px;
    border-radius: 4px;
    font-size: 12px;
    margin-bottom: 8px;
    flex-wrap: wrap;
}
.chatbot-aliss-app .ca-aud-label {
    flex: 1 1 auto;
    line-height: 1.3;
}
.chatbot-aliss-app .ca-aud-label strong {
    color: #1b5e20;
    font-weight: 700;
}
.chatbot-aliss-app .ca-aud-change {
    background: transparent;
    border: 1px solid rgba(27, 94, 32, 0.3);
    color: #1b5e20;
    padding: 2px 8px;
    border-radius: 10px;
    cursor: pointer;
    font-size: 11px;
    font-weight: 600;
    line-height: 1.3;
    transition: all 0.15s;
}
.chatbot-aliss-app .ca-aud-change:hover {
    background: rgba(27, 94, 32, 0.1);
    border-color: rgba(27, 94, 32, 0.6);
}

/* Audience clarification chips — slightly larger / more prominent than
   refinement chips because they carry meaningful state */
.chatbot-aliss-app .ca-audience-chips {
    margin-top: 10px !important;
    padding-top: 10px !important;
    border-top: 1px dashed rgba(0, 0, 0, 0.12) !important;
}
.chatbot-aliss-app .ca-audience-chips .ca-inline-chip {
    background: white;
    border: 1px solid #00897b;
    color: #00695c;
    font-weight: 600;
    padding: 8px 14px;
    border-radius: 18px;
    font-size: 13px;
}
.chatbot-aliss-app .ca-audience-chips .ca-inline-chip:hover {
    background: #e0f2f1;
    border-color: #00695c;
}

/* Mobile tweaks */
@media (max-width: 480px) {
    .chatbot-aliss-app .ca-audience-badge {
        font-size: 11px;
        padding: 6px 10px;
    }
    .chatbot-aliss-app .ca-audience-chips .ca-inline-chip {
        font-size: 12px;
        padding: 7px 12px;
    }
}

/* ============================================================
   v6.3.9: Expanded (modal-style) view for desktop
   ============================================================ */

/* Backdrop element appended to <body> when expanded.
   Click to close. Esc key closes too (handled in JS). */
.ca-expand-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0);
    z-index: 99998;
    pointer-events: none;
    transition: background 0.25s ease-out;
}
.ca-expand-backdrop.ca-expand-backdrop-visible {
    background: rgba(0, 0, 0, 0.55);
    pointer-events: auto;
    backdrop-filter: blur(2px);
    -webkit-backdrop-filter: blur(2px);
}

/* Expand button — visible only on desktop (mobile already full-width) */
.chatbot-aliss-app .ca-expand-btn {
    display: inline-flex;
}
@media (max-width: 768px) {
    .chatbot-aliss-app .ca-expand-btn {
        display: none !important;
    }
}

/* The chatbot itself when expanded — modal-style, centred, dominant.
   v6.3.10: Slightly larger than v6.3.9 (was 900x900) — gives users a
   genuinely immersive workspace without going full-screen. */
.chatbot-aliss-app.ca-expanded {
    position: fixed !important;
    top: 50% !important;
    left: 50% !important;
    transform: translate(-50%, -50%) !important;
    width: min(1000px, 94vw) !important;
    height: min(950px, 92vh) !important;
    max-width: 94vw !important;
    max-height: 92vh !important;
    margin: 0 !important;
    z-index: 99999 !important;
    box-shadow: 0 25px 80px rgba(0, 0, 0, 0.4), 0 10px 30px rgba(0, 0, 0, 0.2) !important;
    border-radius: 16px !important;
    overflow: hidden !important;
    animation: caExpandIn 0.25s ease-out;
    display: flex !important;
    flex-direction: column !important;
}

@keyframes caExpandIn {
    from {
        opacity: 0;
        transform: translate(-50%, -45%) scale(0.96);
    }
    to {
        opacity: 1;
        transform: translate(-50%, -50%) scale(1);
    }
}

/* Inside the expanded modal, give the messages area more room to breathe */
.chatbot-aliss-app.ca-expanded .ca-messages {
    flex: 1 1 auto !important;
    max-height: none !important;
    min-height: 0 !important;
    overflow-y: auto !important;
}

/* The expand button shows a different icon when active (collapse arrows) */
.chatbot-aliss-app.ca-expanded .ca-expand-btn svg {
    transform: rotate(180deg);
}

/* Mobile: never expand — keep the inline view */
@media (max-width: 768px) {
    .chatbot-aliss-app.ca-expanded {
        position: relative !important;
        top: auto !important;
        left: auto !important;
        transform: none !important;
        width: 100% !important;
        height: auto !important;
        max-width: 100% !important;
        max-height: none !important;
    }
}

/* ============================================================
   v6.3.11: BUBBLE MODE — floating launcher + popup panel
   ============================================================ */

/* Launcher bubble — fixed bottom-right corner, always visible */
.ca-launcher-bubble {
    position: fixed;
    bottom: 22px;
    right: 22px;
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: var(--ca-accent, #00897b);
    color: white;
    border: none;
    cursor: pointer;
    box-shadow: 0 6px 24px rgba(0, 137, 123, 0.45);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 99996;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
    animation: caBubblePulse 2.4s ease-out 0.5s 2;
    padding: 0;
}
.ca-launcher-bubble:hover {
    transform: scale(1.08);
    box-shadow: 0 8px 28px rgba(0, 137, 123, 0.55);
}
.ca-launcher-bubble:focus-visible {
    outline: 3px solid #ffeb3b;
    outline-offset: 3px;
}

/* Icon swap — closed state shows speech bubble, open state shows X */
.ca-launcher-icon-open,
.ca-launcher-icon-close {
    position: absolute;
    inset: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: opacity 0.2s ease, transform 0.2s ease;
}
.ca-launcher-icon-close {
    opacity: 0;
    transform: scale(0.6) rotate(-90deg);
}
.ca-launcher-bubble.is-open .ca-launcher-icon-open {
    opacity: 0;
    transform: scale(0.6) rotate(90deg);
}
.ca-launcher-bubble.is-open .ca-launcher-icon-close {
    opacity: 1;
    transform: scale(1) rotate(0);
}

@keyframes caBubblePulse {
    0%   { box-shadow: 0 6px 24px rgba(0, 137, 123, 0.45), 0 0 0 0 rgba(0, 137, 123, 0.6); }
    70%  { box-shadow: 0 6px 24px rgba(0, 137, 123, 0.45), 0 0 0 14px rgba(0, 137, 123, 0); }
    100% { box-shadow: 0 6px 24px rgba(0, 137, 123, 0.45), 0 0 0 0 rgba(0, 137, 123, 0); }
}

/* Tooltip on hover (desktop only) */
.ca-launcher-tooltip {
    position: fixed;
    bottom: 32px;
    right: 96px;
    background: #1a1a1a;
    color: white;
    padding: 8px 14px;
    border-radius: 8px;
    font-size: 13px;
    font-weight: 500;
    z-index: 99995;
    opacity: 0;
    transition: opacity 0.2s ease, transform 0.2s ease;
    transform: translateX(8px);
    pointer-events: none;
    white-space: nowrap;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}
.ca-launcher-tooltip::after {
    content: '';
    position: absolute;
    right: -6px;
    top: 50%;
    transform: translateY(-50%);
    border: 6px solid transparent;
    border-left-color: #1a1a1a;
}
.ca-launcher-bubble:hover + .ca-launcher-tooltip {
    opacity: 1;
    transform: translateX(0);
}
/* Hide tooltip when chat is open */
.ca-launcher-bubble.is-open + .ca-launcher-tooltip {
    opacity: 0 !important;
}

/* Backdrop element — dim when chat is open */
.ca-launcher-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0);
    z-index: 99997;
    pointer-events: none;
    transition: background 0.25s ease-out;
    backdrop-filter: blur(0);
    -webkit-backdrop-filter: blur(0);
}
.ca-launcher-backdrop.is-visible {
    background: rgba(0, 0, 0, 0.55);
    pointer-events: auto;
    backdrop-filter: blur(2px);
    -webkit-backdrop-filter: blur(2px);
}

/* The chat panel itself in bubble mode */
.chatbot-aliss-app.ca-mode-bubble {
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%) scale(0.96);
    width: min(1000px, 94vw);
    height: min(950px, 92vh);
    max-width: 94vw;
    max-height: 92vh;
    margin: 0;
    z-index: 99998;
    box-shadow: 0 25px 80px rgba(0, 0, 0, 0.4), 0 10px 30px rgba(0, 0, 0, 0.2);
    border-radius: 16px;
    overflow: hidden;
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.25s ease-out, transform 0.25s ease-out;
    display: flex;
    flex-direction: column;
}

/* Closed state — fully hidden */
.chatbot-aliss-app.ca-mode-bubble.ca-bubble-closed {
    opacity: 0;
    pointer-events: none;
    transform: translate(-50%, -50%) scale(0.96);
    visibility: hidden;
}

/* Open state — visible, full size */
.chatbot-aliss-app.ca-mode-bubble.ca-bubble-open {
    opacity: 1;
    pointer-events: auto;
    transform: translate(-50%, -50%) scale(1);
    visibility: visible;
}

/* Inside bubble panel, give the messages area room to breathe */
.chatbot-aliss-app.ca-mode-bubble .ca-messages {
    flex: 1 1 auto;
    max-height: none !important;
    min-height: 0;
    overflow-y: auto;
}

/* In bubble mode, hide the v6.3.9 expand button — bubble IS the expand */
.chatbot-aliss-app.ca-mode-bubble .ca-expand-btn {
    display: none !important;
}

/* Mobile — bubble panel goes full-screen */
@media (max-width: 768px) {
    .ca-launcher-bubble {
        width: 56px;
        height: 56px;
        bottom: 16px;
        right: 16px;
    }
    .ca-launcher-tooltip {
        display: none;
    }
    .chatbot-aliss-app.ca-mode-bubble {
        top: 0 !important;
        left: 0 !important;
        right: 0 !important;
        bottom: 0 !important;
        transform: none !important;
        width: 100% !important;
        height: 100% !important;
        max-width: 100% !important;
        max-height: 100% !important;
        border-radius: 0 !important;
    }
    .chatbot-aliss-app.ca-mode-bubble.ca-bubble-closed {
        transform: none !important;
    }
    .chatbot-aliss-app.ca-mode-bubble.ca-bubble-open {
        transform: none !important;
    }
}

/* Reduced motion — respect user preference */
@media (prefers-reduced-motion: reduce) {
    .ca-launcher-bubble {
        animation: none !important;
        transition: none !important;
    }
    .chatbot-aliss-app.ca-mode-bubble {
        transition: opacity 0.15s !important;
    }
}

/* ============================================================
   v6.3.12: Bigger bubble panel + compact chrome
   Squeeze the header / input / postcode rows so the messages
   area gets more room for service cards.
   ============================================================ */

/* Bigger panel — was 1000x950 with 94vw x 92vh caps */
.chatbot-aliss-app.ca-mode-bubble {
    width: min(1180px, 96vw) !important;
    height: min(1020px, 95vh) !important;
    max-width: 96vw !important;
    max-height: 95vh !important;
}

/* Compact header (saves ~12px vertical) */
.chatbot-aliss-app.ca-mode-bubble .ca-header-main {
    padding: 10px 18px !important;
}
.chatbot-aliss-app.ca-mode-bubble .ca-brand-logo {
    width: 38px !important;
    height: 38px !important;
    border-radius: 10px !important;
}
.chatbot-aliss-app.ca-mode-bubble .ca-brand-name {
    font-size: 15px !important;
    line-height: 1.2 !important;
}
.chatbot-aliss-app.ca-mode-bubble .ca-brand-tag {
    font-size: 11px !important;
    line-height: 1.3 !important;
}

/* Compact postcode row (saves ~6px) */
.chatbot-aliss-app.ca-mode-bubble .ca-postcode-row {
    padding: 6px 18px 4px 18px !important;
}
.chatbot-aliss-app.ca-mode-bubble .ca-postcode-label {
    font-size: 11px !important;
}
.chatbot-aliss-app.ca-mode-bubble .ca-postcode-input {
    padding: 5px 9px !important;
    font-size: 13px !important;
}

/* Compact input row (saves ~8px) */
.chatbot-aliss-app.ca-mode-bubble .ca-input-row {
    padding: 10px 18px !important;
}
.chatbot-aliss-app.ca-mode-bubble .ca-input {
    padding: 11px 14px !important;
}

/* Tester banner if present — keep it tiny in bubble mode */
.chatbot-aliss-app.ca-mode-bubble .ca-tester-banner {
    padding: 4px 18px !important;
    font-size: 11px !important;
}

/* Mobile bubble mode unchanged — already fullscreen */
@media (max-width: 768px) {
    .chatbot-aliss-app.ca-mode-bubble {
        width: 100% !important;
        height: 100% !important;
        max-width: 100% !important;
        max-height: 100% !important;
    }
    .chatbot-aliss-app.ca-mode-bubble .ca-header-main { padding: 12px 16px !important; }
    .chatbot-aliss-app.ca-mode-bubble .ca-postcode-row { padding: 8px 16px 4px 16px !important; }
    .chatbot-aliss-app.ca-mode-bubble .ca-input-row { padding: 10px 16px !important; }
}

/* ============================================================
   v6.3.13: Audience badge × dismiss button
   ============================================================ */

.chatbot-aliss-app .ca-aud-dismiss {
    background: transparent;
    border: 1px solid rgba(27, 94, 32, 0.3);
    color: #1b5e20;
    width: 22px;
    height: 22px;
    border-radius: 50%;
    cursor: pointer;
    font-size: 14px;
    font-weight: 700;
    line-height: 1;
    padding: 0;
    margin-left: 4px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    transition: all 0.15s;
}
.chatbot-aliss-app .ca-aud-dismiss:hover {
    background: rgba(27, 94, 32, 0.1);
    border-color: rgba(27, 94, 32, 0.6);
    transform: scale(1.1);
}
.chatbot-aliss-app .ca-aud-dismiss:focus-visible {
    outline: 2px solid var(--ca-accent, #00897b);
    outline-offset: 2px;
}

/* ============================================================
   v6.3.14: Need clarifier chips (second question)
   Visually distinct from audience chips — slightly warmer/coral
   to signal "we're refining, not asking again about who".
   ============================================================ */

.chatbot-aliss-app .ca-need-chips {
    margin-top: 10px !important;
    padding-top: 10px !important;
    border-top: 1px dashed rgba(0, 0, 0, 0.12) !important;
}
.chatbot-aliss-app .ca-need-chips .ca-need-chip {
    background: white;
    border: 1px solid #e8755a; /* coral — secondary brand colour */
    color: #b14a30;
    font-weight: 600;
    padding: 8px 14px;
    border-radius: 18px;
    font-size: 13px;
    cursor: pointer;
    transition: all 0.15s;
}
.chatbot-aliss-app .ca-need-chips .ca-need-chip:hover {
    background: #fff0eb;
    border-color: #b14a30;
}
.chatbot-aliss-app .ca-need-chips .ca-need-chip:disabled {
    opacity: 0.5;
    cursor: default;
}

/* "Just show me everything" skip link */
.chatbot-aliss-app .ca-need-skip {
    display: block;
    width: 100%;
    background: transparent;
    border: none;
    color: #888;
    text-decoration: underline;
    text-decoration-style: dotted;
    text-underline-offset: 3px;
    cursor: pointer;
    font-size: 12px;
    padding: 8px 12px 4px 12px;
    margin-top: 6px;
    text-align: center;
    transition: color 0.15s;
    font-family: inherit;
}
.chatbot-aliss-app .ca-need-skip:hover {
    color: #444;
}
.chatbot-aliss-app .ca-need-skip:disabled {
    opacity: 0.5;
    cursor: default;
}

/* Mobile tweaks */
@media (max-width: 480px) {
    .chatbot-aliss-app .ca-need-chips .ca-need-chip {
        font-size: 12px;
        padding: 7px 12px;
    }
}


/* v6.4.4.13: Listen controls for guided intake questions and choices. */
.chatbot-aliss-app .ca-message.ca-bot {
    align-self: flex-start;
    max-width: min(88%, 760px);
}
.chatbot-aliss-app .ca-intake-listen-row {
    display: flex;
    justify-content: flex-start;
    margin: 2px 4px 2px;
}
.chatbot-aliss-app .ca-intake-listen {
    background: #ffffff;
    border: 1px solid var(--ca-border);
    border-radius: 999px;
    padding: 5px 11px;
    font-size: 12px;
    color: var(--ca-slate);
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 4px;
    font-family: inherit;
    transition: all 0.15s;
    margin: 0 0 6px 4px;
}
.chatbot-aliss-app .ca-intake-listen-row .ca-intake-listen {
    margin-bottom: 0;
}
.chatbot-aliss-app .ca-intake-listen:hover,
.chatbot-aliss-app .ca-intake-listen:focus-visible,
.chatbot-aliss-app .ca-intake-listen.ca-listening {
    background: var(--ca-accent);
    color: #ffffff;
    border-color: var(--ca-accent);
    outline: none;
}

/* ===== v6.4.3: Structured intake chips ===== */
.chatbot-aliss-app .ca-intake-chips {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
    margin: 10px 0 4px;
    padding: 0 4px;
}

/* v6.4.4.10: Main need picker, show the six primary needs as
   3 across x 2 rows on wider screens so users do not miss options below
   the fold. Other intake chip groups keep their calmer 2-column layout.
   v6.10.33: Updated to 4 across x 2 rows to fit the 8-chip need picker
   (added Housing and Emergency numbers). Mobile breakpoints below drop
   to 2 columns so chip labels never truncate on a narrow viewport. */
.chatbot-aliss-app .ca-intake-chips.ca-intake-need-chips {
    grid-template-columns: repeat(4, minmax(0, 1fr));
}
.chatbot-aliss-app .ca-intake-chips.ca-intake-focus-chips {
    grid-template-columns: repeat(4, minmax(0, 1fr));
}
.chatbot-aliss-app .ca-intake-chips.ca-intake-detail-chips {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}
.chatbot-aliss-app .ca-intake-chips.ca-intake-detail-chips .ca-intake-chip:last-child {
    grid-column: 1 / -1;
}
.chatbot-aliss-app .ca-intake-chip {
    padding: 10px 12px;
    border: 1px solid #d0d4d8;
    border-radius: 10px;
    background: #ffffff;
    font-size: 13.5px;
    color: #1a1a1a;
    text-align: left;
    cursor: pointer;
    line-height: 1.35;
    min-height: 44px;
    display: flex;
    align-items: center;
    font-family: inherit;
    transition: border-color 0.15s, background 0.15s, transform 0.05s;
}
.chatbot-aliss-app .ca-intake-chip:hover,
.chatbot-aliss-app .ca-intake-chip:focus-visible {
    border-color: #1D9E75;
    background: #E1F5EE;
    outline: none;
}
.chatbot-aliss-app .ca-intake-chip:active {
    transform: scale(0.98);
}
.chatbot-aliss-app .ca-intake-chip.is-full {
    grid-column: span 2;
}
.chatbot-aliss-app .ca-intake-chip.is-muted {
    background: #f5f5f3;
    color: #5f5e5a;
    font-style: italic;
}
/* v6.10.35: Emergency-numbers chip in the need-picker grid. Soft red tint
   so it stands out without raising temperature. Matches the picker rows'
   .is-danger styling for visual continuity. */
.chatbot-aliss-app .ca-intake-chip.is-emergency {
    background: #FCEBEB;
    border-color: #F7C1C1;
    color: #501313;
}
.chatbot-aliss-app .ca-intake-chip.is-emergency:hover,
.chatbot-aliss-app .ca-intake-chip.is-emergency:focus-visible {
    background: #F7C1C1;
    border-color: #A32D2D;
    color: #501313;
}
.chatbot-aliss-app .ca-intake-skip {
    display: inline-block;
    background: #E1F5EE;
    color: #085041;
    font-size: 11px;
    padding: 2px 8px;
    border-radius: 999px;
    margin-left: 4px;
    font-weight: 500;
    vertical-align: middle;
}
.chatbot-aliss-app .ca-intake-sub {
    display: block;
    font-size: 12px;
    color: #5f5e5a;
    margin-top: 4px;
    line-height: 1.5;
}
.chatbot-aliss-app .ca-hidden {
    display: none !important;
}
@media (max-width: 700px) {
    .chatbot-aliss-app .ca-intake-chips.ca-intake-need-chips,
    .chatbot-aliss-app .ca-intake-chips.ca-intake-focus-chips,
    .chatbot-aliss-app .ca-intake-chips.ca-intake-detail-chips {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}
@media (max-width: 480px) {
    .chatbot-aliss-app .ca-intake-chip {
        font-size: 12.5px;
        padding: 9px 10px;
    }
}

/* ============================================================
   v6.10.33: Emergency-numbers quick-pick (Tap a number to call)
   Triggered from the 'Emergency numbers' chip in the need picker.
   Lives inside a normal bot bubble; no new container chrome needed.
   ============================================================ */
.chatbot-aliss-app .ca-emergency-picker {
    margin-top: 4px;
}
.chatbot-aliss-app .ca-emergency-title {
    margin: 0 0 2px;
    font-size: 14.5px;
    line-height: 1.4;
}
.chatbot-aliss-app .ca-emergency-list {
    display: grid;
    grid-template-columns: 1fr;
    gap: 6px;
    margin: 10px 0 8px;
}
/* v6.10.36: small heading above each group of helplines. Quiet styling so
   it organises without shouting. */
.chatbot-aliss-app .ca-emergency-group-title {
    margin: 14px 0 4px;
    font-size: 12.5px;
    font-weight: 500;
    color: #5f5e5a;
    text-transform: uppercase;
    letter-spacing: 0.4px;
}
.chatbot-aliss-app .ca-emergency-group-title:first-of-type {
    margin-top: 8px;
}
.chatbot-aliss-app .ca-emergency-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    border: 1px solid #d0d4d8;
    border-radius: 10px;
    background: #ffffff;
    text-decoration: none;
    color: #1a1a1a;
    font-size: 13.5px;
    line-height: 1.35;
    min-height: 44px;
    transition: border-color 0.15s, background 0.15s, transform 0.05s;
}
.chatbot-aliss-app .ca-emergency-row:hover,
.chatbot-aliss-app .ca-emergency-row:focus-visible {
    border-color: #1D9E75;
    background: #E1F5EE;
    outline: none;
}
.chatbot-aliss-app .ca-emergency-row:active {
    transform: scale(0.99);
}
/* 999 row gets a soft danger tint so the most urgent number stands out
   without being shouty. Matches the universal-footer red family. */
.chatbot-aliss-app .ca-emergency-row.is-danger {
    background: #FCEBEB;
    border-color: #F7C1C1;
    color: #501313;
}
.chatbot-aliss-app .ca-emergency-row.is-danger:hover,
.chatbot-aliss-app .ca-emergency-row.is-danger:focus-visible {
    background: #F7C1C1;
    border-color: #A32D2D;
}
.chatbot-aliss-app .ca-emergency-row-text {
    display: flex;
    flex-direction: column;
    gap: 2px;
}
.chatbot-aliss-app .ca-emergency-row-desc {
    color: #5f5e5a;
    font-size: 12px;
    line-height: 1.4;
}
.chatbot-aliss-app .ca-emergency-row.is-danger .ca-emergency-row-desc {
    color: #791F1F;
}
.chatbot-aliss-app .ca-emergency-row-icon {
    font-size: 16px;
    flex-shrink: 0;
}
.chatbot-aliss-app .ca-emergency-back {
    appearance: none;
    background: transparent;
    border: 1px solid #d0d4d8;
    border-radius: 999px;
    color: #1a1a1a;
    cursor: pointer;
    font-size: 12.5px;
    font-family: inherit;
    padding: 6px 14px;
    margin-top: 4px;
    transition: border-color 0.15s, background 0.15s;
}
.chatbot-aliss-app .ca-emergency-back:hover,
.chatbot-aliss-app .ca-emergency-back:focus-visible {
    border-color: #1D9E75;
    background: #E1F5EE;
    outline: none;
}

/* ============================================================
   v6.4.4.14: Per-service feedback at top-right of service cards
   ============================================================ */
.chatbot-aliss-app .ca-service-card {
    position: relative;
    padding-right: 240px;
}
.chatbot-aliss-app .ca-feedback-card-top {
    position: absolute;
    top: 14px;
    right: 18px;
    margin: 0;
    padding: 0;
    border: 0;
    justify-content: flex-end;
    gap: 6px;
    max-width: 210px;
    z-index: 2;
}
.chatbot-aliss-app .ca-feedback-card-top .ca-feedback-prompt {
    flex: 0 0 100%;
    text-align: right;
    font-size: 11px;
    color: #68758a;
}
.chatbot-aliss-app .ca-feedback-card-top .ca-feedback-buttons {
    margin-left: auto;
}
.chatbot-aliss-app .ca-feedback-card-top .ca-fb-reasons {
    position: absolute;
    right: 0;
    top: 42px;
    width: min(320px, 70vw);
    box-shadow: 0 10px 25px rgba(15, 23, 42, 0.16);
}
@media (max-width: 760px) {
    .chatbot-aliss-app .ca-service-card {
        padding-right: 18px;
        padding-top: 54px;
    }
    .chatbot-aliss-app .ca-feedback-card-top {
        top: 12px;
        left: 18px;
        right: 18px;
        max-width: none;
        justify-content: space-between;
    }
    .chatbot-aliss-app .ca-feedback-card-top .ca-feedback-prompt {
        flex: 1 1 auto;
        text-align: left;
    }
    .chatbot-aliss-app .ca-feedback-card-top .ca-fb-reasons {
        left: 0;
        right: auto;
        width: min(330px, calc(100vw - 72px));
    }
}

/* ============================================================ */
/*   v6.5.5 — BOLDER ACCESSIBILITY PASS                         */
/*                                                              */
/*   Option C "tier separation": primary actions filled,        */
/*   secondary actions outlined, restart amber, clear grey.     */
/*   Listen buttons made unmistakable. Labels heavier. Borders  */
/*   2px on inputs. Targets larger. Designed for 16+ wide age,  */
/*   including users with reduced vision.                       */
/*                                                              */
/*   These rules SUPERSEDE the earlier definitions for the same */
/*   selectors. Kept as a separate block so the change is easy  */
/*   to find, audit, and roll back if needed.                   */
/* ============================================================ */

/* ----- Listen buttons (the headline complaint: too faint) ----- */

.chatbot-aliss-app .ca-message-listen,
.chatbot-aliss-app .ca-intake-listen {
    background: var(--ca-primary);
    color: #fff;
    border: 0;
    border-radius: 999px;
    padding: 8px 16px;
    font-size: 13px;
    font-weight: 500;
    box-shadow: 0 1px 2px rgba(0, 94, 184, 0.18);
}

.chatbot-aliss-app .ca-message-listen:hover,
.chatbot-aliss-app .ca-intake-listen:hover {
    background: var(--ca-primary-dark);
    color: #fff;
    border: 0;
}

.chatbot-aliss-app .ca-message-listen:focus-visible,
.chatbot-aliss-app .ca-intake-listen:focus-visible {
    outline: 3px solid var(--ca-primary-soft);
    outline-offset: 2px;
}

.chatbot-aliss-app .ca-message-listen.ca-listening,
.chatbot-aliss-app .ca-intake-listen.ca-listening {
    background: var(--ca-primary-dark);
    color: #fff;
}

/* Listen pill inside a service card (smaller — sits next to "More on ALISS") */
.chatbot-aliss-app .ca-card-listen {
    background: var(--ca-primary);
    color: #fff;
    border: 0;
    border-radius: 999px;
    padding: 4px 12px;
    font-size: 12px;
    font-weight: 500;
    box-shadow: 0 1px 2px rgba(0, 94, 184, 0.18);
}

.chatbot-aliss-app .ca-card-listen:hover {
    background: var(--ca-primary-dark);
    color: #fff;
}

.chatbot-aliss-app .ca-card-listen.ca-listening {
    background: var(--ca-primary-dark);
    color: #fff;
}

/* ----- Bottom toolbar: tier separation ----- */
/* Base spacing — slightly bigger touch targets, heavier text */

.chatbot-aliss-app .ca-tool {
    padding: 10px 16px;
    font-size: 13px;
    font-weight: 500;
    border-radius: 10px;
    border: 1.5px solid var(--ca-primary);
    background: #fff;
    color: var(--ca-primary);
    transition: all 0.15s;
}

.chatbot-aliss-app .ca-tool:hover {
    background: var(--ca-primary-soft);
    border-color: var(--ca-primary);
    color: var(--ca-primary-dark);
    transform: translateY(-1px);
}

.chatbot-aliss-app .ca-tool:focus-visible {
    outline: 3px solid var(--ca-primary-soft);
    outline-offset: 2px;
}

.chatbot-aliss-app .ca-tool-icon { font-size: 15px; }

/* Tier 1: PRIMARY actions (mid-conversation) — solid blue */
/* Speak and Auto-Translate are what users DO while chatting */

.chatbot-aliss-app .ca-tool-speak,
.chatbot-aliss-app .ca-tool-translate {
    background: var(--ca-primary);
    color: #fff;
    border-color: var(--ca-primary);
}

.chatbot-aliss-app .ca-tool-speak:hover,
.chatbot-aliss-app .ca-tool-translate:hover {
    background: var(--ca-primary-dark);
    color: #fff;
    border-color: var(--ca-primary-dark);
}

/* Auto-Translate OFF state: outline blue (signals "off, click to turn on") */
.chatbot-aliss-app .ca-tool-translate[aria-pressed="false"] {
    background: #fff;
    color: var(--ca-primary);
    border-color: var(--ca-primary);
}

.chatbot-aliss-app .ca-tool-translate[aria-pressed="false"]:hover {
    background: var(--ca-primary-soft);
    color: var(--ca-primary-dark);
}

/* Auto-Translate ON state: solid blue (signals "active") */
.chatbot-aliss-app .ca-tool-translate[aria-pressed="true"] {
    background: var(--ca-primary);
    color: #fff;
    border-color: var(--ca-primary);
    font-weight: 500;
}

.chatbot-aliss-app .ca-tool-translate[aria-pressed="true"]:hover {
    background: var(--ca-primary-dark);
}

/* Speak recording state: solid red (was already there, just reaffirm with bolder spec) */
.chatbot-aliss-app .ca-tool-speak.ca-recording {
    background: var(--ca-danger);
    border-color: var(--ca-danger);
    color: #fff;
}

/* Tier 2: SECONDARY actions (post-conversation) — outline blue */
/* Print, Save, Share are things users do AFTER they've got results */

.chatbot-aliss-app .ca-tool-print,
.chatbot-aliss-app .ca-tool-save,
.chatbot-aliss-app .ca-tool-share {
    background: #fff;
    color: var(--ca-primary);
    border: 1.5px solid var(--ca-primary);
}

.chatbot-aliss-app .ca-tool-print:hover,
.chatbot-aliss-app .ca-tool-save:hover,
.chatbot-aliss-app .ca-tool-share:hover {
    background: var(--ca-primary-soft);
    color: var(--ca-primary-dark);
    border-color: var(--ca-primary);
}

/* Tier 3: RESTART (Try a Different Need) — amber tint, distinct from blue */
.chatbot-aliss-app .ca-tool-different-need {
    background: #FAEEDA;
    color: #633806;
    border: 1.5px solid #BA7517;
    font-weight: 500;
}

.chatbot-aliss-app .ca-tool-different-need:hover {
    background: #F4DEB5;
    color: #412402;
    border-color: #854F0B;
}

/* Tier 4: DESTRUCTIVE (Clear) — grey, low-emphasis to discourage accidental taps */
.chatbot-aliss-app .ca-tool-clear {
    background: #fff;
    color: #6B7A8F;
    border: 1.5px solid #B4B2A9;
    font-weight: 500;
    margin-left: auto;  /* push to far right to spatially separate from primary actions */
}

.chatbot-aliss-app .ca-tool-clear:hover {
    background: #F1EFE8;
    color: #444441;
    border-color: #888780;
}

/* ----- Chat input: heavier border so the input is clearly an input ----- */

.chatbot-aliss-app .ca-input {
    border-width: 2px;
    border-color: #CBD5E1;
    background: #fff;
}

.chatbot-aliss-app .ca-input:focus {
    border-color: var(--ca-primary);
    box-shadow: 0 0 0 3px var(--ca-primary-soft);
    background: #fff;
}

.chatbot-aliss-app .ca-input::placeholder {
    color: #94A3B8;
    font-weight: 400;
}

/* Send button: keep solid blue, but heavier shadow + clearer focus ring */

.chatbot-aliss-app .ca-send-btn {
    font-weight: 500;
    box-shadow: 0 2px 4px rgba(0, 94, 184, 0.18);
}

.chatbot-aliss-app .ca-send-btn:focus-visible {
    outline: 3px solid var(--ca-primary-soft);
    outline-offset: 2px;
}

/* ----- Welcome chips ("I'm feeling lonely" etc): clearer button shape ----- */

.chatbot-aliss-app .ca-chip {
    background: #fff;
    color: var(--ca-primary);
    border: 2px solid var(--ca-primary);
    font-size: 14px;
    font-weight: 500;
    padding: 10px 18px;
    line-height: 1.4;
}

.chatbot-aliss-app .ca-chip:hover {
    background: var(--ca-primary);
    color: #fff;
    border-color: var(--ca-primary);
    box-shadow: 0 2px 6px rgba(0, 94, 184, 0.22);
}

.chatbot-aliss-app .ca-chip:focus-visible {
    outline: 3px solid var(--ca-primary-soft);
    outline-offset: 2px;
}

/* ----- Postcode + Org Search row: bolder labels, 2px borders ----- */

.chatbot-aliss-app .ca-postcode-label,
.chatbot-aliss-app .ca-orgsearch-label {
    font-size: 14px;
    font-weight: 500;
    color: var(--ca-navy);
}

.chatbot-aliss-app .ca-postcode-optional,
.chatbot-aliss-app .ca-orgsearch-optional {
    color: var(--ca-muted);
    font-weight: 400;
    font-size: 12px;
}

.chatbot-aliss-app .ca-postcode-input,
.chatbot-aliss-app .ca-orgsearch-input {
    border-width: 2px;
    font-size: 14px;
}

.chatbot-aliss-app .ca-postcode-input:focus,
.chatbot-aliss-app .ca-orgsearch-input:focus {
    box-shadow: 0 0 0 3px var(--ca-primary-soft);
}

.chatbot-aliss-app .ca-postcode-input.ca-postcode-valid {
    border-width: 2px;
    background: #E1F5EE;
    color: #04342C;
    font-weight: 500;
}

.chatbot-aliss-app .ca-postcode-status {
    font-size: 12px;
    font-weight: 500;
}

/* ----- Service card Listen button — see above (.ca-card-listen) ----- */

/* ----- Mobile: keep boldness but pack a bit tighter ----- */
@media (max-width: 520px) {
    .chatbot-aliss-app .ca-tool {
        padding: 9px 12px;
        font-size: 12px;
    }
    .chatbot-aliss-app .ca-tool-clear {
        margin-left: 0;  /* on mobile, let it flow with the others */
    }
    .chatbot-aliss-app .ca-chip {
        font-size: 13px;
        padding: 9px 14px;
    }
}

/* =========================================================
 * v6.6.1 — Language-switch toast (Style B: centred pill + dim)
 *
 * Appears over the widget for ~1-3 seconds while the new
 * language is being fetched and applied. The dimmer is the
 * full app area (header included). v6.13.55 keeps the emergency
 * quick-exit control clickable even while this notice is showing.
 * ========================================================= */

.chatbot-aliss-app .ca-lang-toast {
    position: absolute;
    inset: 0;
    z-index: 50;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(0, 30, 80, 0.22);
    opacity: 0;
    pointer-events: none;
    transition: opacity 200ms ease;
}

.chatbot-aliss-app .ca-lang-toast.ca-lang-toast-visible {
    opacity: 1;
    pointer-events: none;
}

.chatbot-aliss-app .ca-lang-toast-pill {
    pointer-events: auto;
}

.chatbot-aliss-app .ca-lang-toast-pill {
    background: #ffffff;
    border: 1.5px solid #005EB8;
    border-radius: 22px;
    padding: 12px 20px;
    display: inline-flex;
    align-items: center;
    gap: 12px;
    font-size: 15px;
    font-weight: 500;
    color: #0C447C;
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.12);
    max-width: calc(100% - 32px);
    line-height: 1.35;
}

.chatbot-aliss-app .ca-lang-toast-text {
    display: flex;
    flex-direction: column;
    gap: 3px;
}

.chatbot-aliss-app .ca-lang-toast-line {
    display: block;
}

.chatbot-aliss-app .ca-lang-toast-line-en {
    font-size: 0.92em;
    font-weight: 600;
    opacity: 0.78;
}

.chatbot-aliss-app .ca-lang-toast-spinner {
    width: 16px;
    height: 16px;
    border: 2.5px solid #005EB8;
    border-right-color: transparent;
    border-radius: 50%;
    animation: ca-lang-toast-spin 0.8s linear infinite;
    flex-shrink: 0;
}

@keyframes ca-lang-toast-spin {
    to { transform: rotate(360deg); }
}

/* Honour reduced-motion preferences — show the toast but skip the spin. */
@media (prefers-reduced-motion: reduce) {
    .chatbot-aliss-app .ca-lang-toast-spinner {
        animation: none;
        border-right-color: #005EB8;
    }
    .chatbot-aliss-app .ca-lang-toast {
        transition: none;
    }
}

/* Mobile — keep the pill comfortably inside the viewport. */
@media (max-width: 480px) {
    .chatbot-aliss-app .ca-lang-toast-pill {
        font-size: 14px;
        padding: 11px 18px;
    }
}

/* =========================================================
 * v6.6.5 — Safeguarding bubble (crisis / abuse intercept)
 *
 * Visually distinct from regular bot bubbles. Warm cream
 * background, coral left stripe. Phone numbers rendered as
 * tappable tel: links sized for thumbs, not eyes.
 * ========================================================= */

.chatbot-aliss-app .ca-safeguard-block {
    background: #FFF6E5;
    border-left: 5px solid #C8421B;
    border-radius: 10px;
    padding: 16px 16px 14px 18px;
    margin: 4px 0;
    color: #2A2A2A;
    line-height: 1.5;
}

.chatbot-aliss-app .ca-safeguard-head {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
}

.chatbot-aliss-app .ca-safeguard-icon {
    font-size: 22px;
    line-height: 1;
}

.chatbot-aliss-app .ca-safeguard-narrative {
    font-size: 15px;
    margin-bottom: 12px;
    color: #1F1F1F;
}

.chatbot-aliss-app .ca-safeguard-resources {
    list-style: none;
    padding: 0;
    margin: 0 0 10px 0;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.chatbot-aliss-app .ca-safeguard-resource {
    padding: 8px 10px;
    background: rgba(255, 255, 255, 0.65);
    border-radius: 6px;
    border: 1px solid rgba(200, 66, 27, 0.15);
}

.chatbot-aliss-app .ca-safeguard-label {
    font-weight: 600;
    color: #1F1F1F;
}

.chatbot-aliss-app .ca-safeguard-tel {
    display: inline-block;
    background: #C8421B;
    color: #FFFFFF;
    padding: 3px 10px;
    border-radius: 14px;
    font-weight: 700;
    text-decoration: none;
    font-size: 15px;
    margin-left: 4px;
    white-space: nowrap;
}

.chatbot-aliss-app .ca-safeguard-tel:hover,
.chatbot-aliss-app .ca-safeguard-tel:focus {
    background: #A23414;
    color: #FFFFFF;
    text-decoration: none;
}

.chatbot-aliss-app .ca-safeguard-url {
    color: #C8421B;
    text-decoration: underline;
    font-weight: 600;
    margin-left: 4px;
}

.chatbot-aliss-app .ca-safeguard-detail {
    font-size: 13.5px;
    color: #4A4A4A;
    margin-top: 4px;
}

.chatbot-aliss-app .ca-safeguard-footer {
    font-size: 13.5px;
    color: #4A4A4A;
    padding-top: 6px;
    border-top: 1px dashed rgba(200, 66, 27, 0.2);
    margin-top: 4px;
}

/* v6.10.13: contactSCOTLAND-BSL line on every safeguarding bubble.
 * Subtle but always visible. Contrast tuned for WCAG 2.2 AA (4.5:1). */
.chatbot-aliss-app .ca-safeguard-bsl {
    font-size: 13px;
    color: #3a3a3a;
    background: rgba(83, 74, 183, 0.06);
    border-left: 3px solid #534AB7;
    padding: 8px 10px;
    margin-top: 8px;
    border-radius: 4px;
}
.chatbot-aliss-app .ca-safeguard-bsl a {
    color: #3a2faa;
    text-decoration: underline;
}
.chatbot-aliss-app .ca-safeguard-bsl a:focus-visible {
    outline: 2px solid #534AB7;
    outline-offset: 2px;
}

/* v6.10.13: Easy Read toggle button. Sits in the bubble header.
 * Min target size 44x44 per WCAG 2.5.5 (Target Size, enhanced is 44px). */
.chatbot-aliss-app .ca-safeguard-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.chatbot-aliss-app .ca-safeguard-easyread-toggle {
    min-width: 44px;
    min-height: 44px;
    padding: 8px 12px;
    background: #FFFFFF;
    color: #534AB7;
    border: 2px solid #534AB7;
    border-radius: 6px;
    font-size: 16px;
    font-weight: 700;
    font-family: inherit;
    cursor: pointer;
    line-height: 1;
}
.chatbot-aliss-app .ca-safeguard-easyread-toggle:hover {
    background: #534AB7;
    color: #FFFFFF;
}
.chatbot-aliss-app .ca-safeguard-easyread-toggle:focus-visible {
    outline: 3px solid #534AB7;
    outline-offset: 2px;
}
.chatbot-aliss-app .ca-safeguard-easyread-toggle[aria-pressed="true"] {
    background: #534AB7;
    color: #FFFFFF;
}

/* v6.10.13: Easy Read variant - large clear text, one sentence per line,
 * generous spacing. Used by people with learning disabilities, low literacy,
 * EAL, autism, or anyone who prefers plain sentences. */
.chatbot-aliss-app .ca-safeguard-easyread {
    background: #FFFFFF;
    border: 2px solid #534AB7;
    border-radius: 8px;
    padding: 16px;
    margin-top: 8px;
}
.chatbot-aliss-app .ca-easyread-list {
    list-style: none;
    padding: 0;
    margin: 0;
}
.chatbot-aliss-app .ca-easyread-list li {
    font-size: 19px;
    line-height: 1.6;
    color: #1a1a1a;
    padding: 6px 0;
    font-weight: 500;
}
.chatbot-aliss-app .ca-easyread-list li.ca-easyread-blank {
    padding: 4px 0;
}

/* The safeguard block lives inside a bot message bubble — strip the
 * usual bubble background so the safeguard styling owns the visuals. */
.chatbot-aliss-app .ca-message.ca-bot .ca-bubble:has(.ca-safeguard-block) {
    background: transparent;
    padding: 0;
}

/* Mobile — phone-number buttons stay tappable. */
@media (max-width: 480px) {
    .chatbot-aliss-app .ca-safeguard-tel {
        font-size: 16px;
        padding: 5px 12px;
    }
    .chatbot-aliss-app .ca-safeguard-narrative {
        font-size: 14.5px;
    }
}

/* =========================================================
 * v6.7.0 — Email Assist Chip
 *
 * Per-card "Help me email" button (small, sits in the card footer
 * alongside Listen). Click expands the chip inline within the same
 * card. Coral-green accent — distinct from blue (chat primary) and
 * red (safeguarding) so the user can tell what they're looking at.
 * ========================================================= */

.chatbot-aliss-app .ca-card-email-btn {
    background: transparent;
    border: 1px solid #0F6E56;
    color: #0F6E56;
    border-radius: 14px;
    padding: 4px 10px;
    font-size: 12.5px;
    font-weight: 500;
    cursor: pointer;
    font-family: inherit;
    line-height: 1.4;
    transition: background 120ms;
}

.chatbot-aliss-app .ca-card-email-btn:hover,
.chatbot-aliss-app .ca-card-email-btn:focus {
    background: rgba(15, 110, 86, 0.08);
}

.chatbot-aliss-app .ca-card-email-chip {
    background: #FFFFFF;
    border: 1px solid #E5E5E5;
    border-left: 4px solid #0F6E56;
    border-radius: 10px;
    padding: 12px 14px;
    margin: 10px 0 4px;
    font-size: 13.5px;
    flex-basis: 100%;
    width: 100%;
}

.chatbot-aliss-app .ca-email-chip-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 4px;
}

.chatbot-aliss-app .ca-email-chip-icon {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: #0F6E56;
    color: #FFFFFF;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 13px;
    flex-shrink: 0;
    font-weight: 600;
}

.chatbot-aliss-app .ca-email-chip-title {
    font-weight: 600;
    font-size: 13.5px;
    line-height: 1.3;
    flex: 1;
    color: #1F1F1F;
}

.chatbot-aliss-app .ca-email-chip-subtitle {
    font-size: 12.5px;
    color: #555;
    margin-bottom: 10px;
}

/* v6.7.1: replaces the v6.7.0 dot bar. "1 of 3" pill sits inline next to
 * the question text — clearer wayfinding and keeps the question higher
 * on the visible card. */
.chatbot-aliss-app .ca-email-chip-step-line {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
    flex-wrap: wrap;
}

.chatbot-aliss-app .ca-email-chip-step-pill {
    background: #EFEDE5;
    color: #555;
    padding: 2px 10px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 500;
    flex-shrink: 0;
    line-height: 1.6;
    white-space: nowrap;
}

.chatbot-aliss-app .ca-email-chip-question {
    font-size: 14px;
    font-weight: 600;
    color: #0F6E56;
    line-height: 1.3;
}

.chatbot-aliss-app .ca-email-chip-input {
    width: 100%;
    padding: 9px 11px;
    border: 1px solid #E5E5E5;
    border-radius: 8px;
    font-size: 13.5px;
    font-family: inherit;
    color: #1F1F1F;
    box-sizing: border-box;
    background: #FFFFFF;
}

.chatbot-aliss-app .ca-email-chip-input:focus {
    outline: 2px solid #0F6E56;
    outline-offset: -1px;
    border-color: transparent;
}

.chatbot-aliss-app textarea.ca-email-chip-input {
    resize: vertical;
    min-height: 54px;
    line-height: 1.4;
}

.chatbot-aliss-app .ca-email-chip-actions {
    display: flex;
    gap: 6px;
    margin-top: 10px;
    flex-wrap: wrap;
    align-items: center;
}

.chatbot-aliss-app .ca-email-chip-btn {
    border: 1px solid transparent;
    border-radius: 8px;
    padding: 7px 12px;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    font-family: inherit;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    line-height: 1.3;
}

.chatbot-aliss-app .ca-email-chip-btn-primary {
    background: #0F6E56;
    color: #FFFFFF;
}

.chatbot-aliss-app .ca-email-chip-btn-primary:hover,
.chatbot-aliss-app .ca-email-chip-btn-primary:focus {
    background: #0A5544;
    color: #FFFFFF;
}

.chatbot-aliss-app .ca-email-chip-btn-secondary {
    background: #FFFFFF;
    color: #0F6E56;
    border-color: #0F6E56;
}

.chatbot-aliss-app .ca-email-chip-btn-secondary:hover,
.chatbot-aliss-app .ca-email-chip-btn-secondary:focus {
    background: rgba(15, 110, 86, 0.06);
}

.chatbot-aliss-app .ca-email-chip-btn-ghost {
    background: transparent;
    color: #555;
}

.chatbot-aliss-app .ca-email-chip-btn-ghost:hover {
    color: #1F1F1F;
}

.chatbot-aliss-app .ca-email-chip-btn-coral {
    background: #E8755A;
    color: #FFFFFF;
}

.chatbot-aliss-app .ca-email-chip-btn-coral:hover,
.chatbot-aliss-app .ca-email-chip-btn-coral:focus {
    background: #D4663A;
    color: #FFFFFF;
    text-decoration: none;
}

.chatbot-aliss-app .ca-email-chip-preview {
    background: #F1EFE8;
    border-radius: 8px;
    padding: 10px 12px;
    font-size: 12.5px;
    line-height: 1.5;
    margin-bottom: 10px;
}

.chatbot-aliss-app .ca-email-chip-preview-row {
    display: flex;
    gap: 6px;
    margin-bottom: 2px;
}

.chatbot-aliss-app .ca-email-chip-preview-label {
    color: #555;
    font-weight: 500;
    min-width: 56px;
    flex-shrink: 0;
}

.chatbot-aliss-app .ca-email-chip-preview-body {
    margin-top: 6px;
    padding-top: 6px;
    border-top: 1px solid rgba(0, 0, 0, 0.08);
    white-space: pre-wrap;
    color: #1F1F1F;
}

.chatbot-aliss-app .ca-email-chip-toast {
    position: fixed;
    bottom: 80px;
    left: 50%;
    transform: translateX(-50%);
    background: #1F1F1F;
    color: #FFFFFF;
    padding: 10px 16px;
    border-radius: 22px;
    font-size: 13px;
    opacity: 0;
    transition: opacity 200ms;
    pointer-events: none;
    z-index: 2147483646;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.18);
    max-width: 280px;
    text-align: center;
}

.chatbot-aliss-app .ca-email-chip-toast.is-visible {
    opacity: 1;
}

/* Mobile — tighten padding and stack actions cleanly */
@media (max-width: 480px) {
    .chatbot-aliss-app .ca-card-email-btn {
        font-size: 12px;
        padding: 4px 9px;
    }
    .chatbot-aliss-app .ca-email-chip-btn {
        font-size: 12.5px;
        padding: 8px 12px;
    }
    .chatbot-aliss-app .ca-email-chip-preview {
        font-size: 12px;
    }
}

/* v6.7.2: secondary action row in done state (Copy + Edit) sits closer
 * to the open-with picker so the visual grouping reads as one block.
 * Picker (Default mail / Gmail / Outlook) is the primary row above. */
.chatbot-aliss-app .ca-email-chip-actions-secondary {
    margin-top: 6px;
    padding-top: 8px;
    border-top: 1px dashed rgba(0, 0, 0, 0.08);
}

/* ====================================================================
   v6.8.0 — MOBILE LAYOUT CLEANUP
   ====================================================================
   1. Collapsible refine toggle (postcode + org search tucked behind it).
   2. Equal-width tool button grid (no more reflow when Auto-Translate
      toggles on/off; all rows line up).
   3. Active-state dot indicator on Auto-Translate (replaces "ON" word).
   4. Footer fixed on mobile so Contact Human, Powered by, and Exit Fast
      stay on one row in the order: action — attribution — action.
   ==================================================================== */

/* ----- 1. REFINE TOGGLE + COLLAPSIBLE PANEL -----
   Pure CSS animation: max-height + opacity + padding + margin all
   transition together so the row slides smoothly closed on collapse
   without leaving a visual gap. Works identically on iOS Safari and
   Android Chrome — no -webkit prefixes needed for these properties. */
.chatbot-aliss-app .ca-refine-toggle {
    display: flex;
    align-items: center;
    gap: 8px;
    width: calc(100% - 40px);
    margin: 0 20px 8px 20px;
    padding: 8px 12px;
    background: transparent;
    border: 1px dashed var(--ca-border);
    border-radius: 10px;
    color: var(--ca-muted);
    font-size: 13px;
    font-family: inherit;
    text-align: left;
    cursor: pointer;
    -webkit-tap-highlight-color: rgba(0, 94, 184, 0.1);
    transition: border-color 150ms, color 150ms, background-color 150ms;
}
.chatbot-aliss-app .ca-refine-toggle:hover {
    border-color: var(--ca-accent);
    color: var(--ca-accent);
}
.chatbot-aliss-app .ca-refine-toggle:focus-visible {
    outline: 2px solid var(--ca-accent);
    outline-offset: 2px;
}
.chatbot-aliss-app .ca-refine-toggle.ca-refine-toggle-open {
    border-style: solid;
    border-color: var(--ca-accent);
    color: var(--ca-accent);
    background: var(--ca-accent-soft);
}
.chatbot-aliss-app .ca-refine-toggle-icon {
    font-size: 14px;
    flex-shrink: 0;
}
.chatbot-aliss-app .ca-refine-toggle-label {
    flex: 1;
}
.chatbot-aliss-app .ca-refine-toggle-chevron {
    font-size: 11px;
    color: inherit;
    transition: transform 220ms ease;
    transform: rotate(0deg);
    line-height: 1;
}
.chatbot-aliss-app .ca-refine-toggle.ca-refine-toggle-open .ca-refine-toggle-chevron {
    transform: rotate(180deg);
}

/* The refine panel itself. Uses overflow:hidden with max-height
   transition for the slide animation. When .ca-refine-collapsed is
   added, the panel goes to max-height 0 / opacity 0 — but it stays
   in the DOM so the inputs keep their values. */
.chatbot-aliss-app .ca-search-row {
    overflow: hidden;
    max-height: 400px;
    opacity: 1;
    transition:
        max-height 260ms ease,
        opacity 200ms ease,
        margin-top 200ms ease,
        margin-bottom 200ms ease,
        padding-top 200ms ease,
        padding-bottom 200ms ease;
}
.chatbot-aliss-app .ca-search-row.ca-refine-collapsed {
    max-height: 0;
    opacity: 0;
    margin-top: 0 !important;
    margin-bottom: 0 !important;
    padding-top: 0 !important;
    padding-bottom: 0 !important;
    pointer-events: none;
}
/* When collapsed, prevent tab focus reaching hidden inputs.
   visibility: hidden mid-transition would block the animation, so
   we use pointer-events plus a delayed visibility swap via a class. */
.chatbot-aliss-app .ca-search-row.ca-refine-collapsed input {
    visibility: hidden;
    transition: visibility 0s linear 240ms;
}
.chatbot-aliss-app .ca-search-row input {
    visibility: visible;
    transition: visibility 0s linear 0s;
}

/* ----- 2. EQUAL-WIDTH TOOL BUTTON GRID -----
   Replaces the flex-wrap layout that gave each button its own natural
   width (causing "Auto-Translate ON" to stick out). Grid forces every
   button in a row to the same width regardless of label length, so
   the rows line up neatly under each other.
   We use auto-fit with minmax so the grid wraps gracefully on very
   narrow screens (< 320px) without needing a separate breakpoint. */
.chatbot-aliss-app .ca-tools {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(82px, max-content));
    justify-content: center;
    gap: 6px;
    padding: 0 20px 14px 20px;
    background: var(--ca-white);
    flex-shrink: 0;
}
.chatbot-aliss-app .ca-tools .ca-tool {
    /* Tighter padding so labels fit comfortably in the smaller cell. */
    padding: 8px 10px;
    font-size: 11.5px;
    justify-content: center;
    min-width: 0;
    position: relative; /* v7.1.0-rc53: anchor for the hover tooltip */
}
.chatbot-aliss-app .ca-tools .ca-tool .ca-tool-label {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    min-width: 0;
}

/* ----- 3. ACTIVE-STATE DOT INDICATOR (Auto-Translate) -----
   Replaces the "ON" text suffix. When aria-pressed="true", the
   button gets the filled-accent background AND a small light dot
   in the top-right corner as redundant wayfinding. */
.chatbot-aliss-app .ca-tool-translate {
    position: relative;
}
.chatbot-aliss-app .ca-tool-translate[aria-pressed="true"]::after {
    content: '';
    position: absolute;
    top: 5px;
    right: 6px;
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.9);
    box-shadow: 0 0 0 1px rgba(0, 94, 184, 0.5);
    pointer-events: none;
}

/* ----- 4. FOOTER: Contact Human | Powered by | Exit Fast -----
   Override the v6.x mobile rule that put attribution on its own row.
   On mobile we now keep all three items in one row with the
   attribution centred. Powered-by text shrinks down to fit and may
   wrap to two centred lines on the narrowest screens — that's fine
   and looks intentional. */
@media (max-width: 600px) {
    .chatbot-aliss-app .ca-footer {
        flex-wrap: nowrap;
        gap: 8px;
        padding: 10px 12px;
    }
    .chatbot-aliss-app .ca-footer-attribution {
        order: 0;
        width: auto;
        flex: 1 1 auto;
        margin-top: 0;
        text-align: center;
        font-size: 10px;
        line-height: 1.25;
        min-width: 0;
    }
    .chatbot-aliss-app .ca-footer-contact {
        padding: 8px 12px;
        font-size: 11.5px;
        flex-shrink: 0;
    }
    .chatbot-aliss-app .ca-exit-fast {
        padding: 8px 12px;
        font-size: 11.5px;
        flex-shrink: 0;
    }
    /* Refine toggle in mobile padding context to match input row */
    .chatbot-aliss-app .ca-refine-toggle {
        width: calc(100% - 28px);
        margin: 0 14px 8px 14px;
    }
}

/* iOS Safari is the platform most likely to be picky about
   transitions on hidden elements. These properties (max-height,
   opacity, padding, margin, transform) all behave identically to
   Android Chrome — verified pattern from FWA v1.29+ voice engine.
   No vendor prefixes needed. */



/* v6.13.28: directions and why-shown card helpers */
.ca-card-directions .ca-card-link,
.ca-card-directions a {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    border: 1px solid rgba(0,94,184,.18);
    border-radius: 999px;
    padding: 4px 9px;
    text-decoration: none;
    font-weight: 700;
}
.ca-card-why {
    background: #f3fbf6;
    border-left: 3px solid #2e8540;
    padding: 7px 9px;
    border-radius: 8px;
    margin-top: 8px;
}

/* ============================================================
   v6.13.38: Persistent emergency action + emergency scroll UX
   Emergency numbers now live in the bottom toolbar as well as
   the first guided chip grid. The button is deliberately compact
   and small-caps so it is visible without overwhelming the main
   chat controls.
   ============================================================ */
.chatbot-aliss-app .ca-tools {
    grid-template-columns: repeat(auto-fit, minmax(76px, max-content));
}
.chatbot-aliss-app .ca-tools .ca-tool-clear {
    margin-left: 0;
}
.chatbot-aliss-app .ca-tool-emergency {
    background: #FFF1F2;
    color: #991B1B;
    border: 1.5px solid #FCA5A5;
    font-size: 10.5px;
    font-weight: 700;
    letter-spacing: 0.035em;
    text-transform: uppercase;
}
.chatbot-aliss-app .ca-tool-emergency:hover,
.chatbot-aliss-app .ca-tool-emergency:focus-visible {
    background: #FEE2E2;
    color: #7F1D1D;
    border-color: #DC2626;
}
.chatbot-aliss-app .ca-tool-emergency .ca-tool-icon {
    font-size: 14px;
}
.chatbot-aliss-app .ca-emergency-row.is-primary {
    border-left: 5px solid #DC2626;
    box-shadow: 0 2px 8px rgba(220, 38, 38, 0.08);
}
@media (max-width: 520px) {
    .chatbot-aliss-app .ca-tools {
        grid-template-columns: repeat(4, minmax(0, 1fr));
        gap: 6px;
        padding-left: 12px;
        padding-right: 12px;
    }
    .chatbot-aliss-app .ca-tools .ca-tool {
        min-height: 44px;
        padding: 7px 5px;
        font-size: 10.5px;
        gap: 4px;
    }
    .chatbot-aliss-app .ca-tool-emergency {
        font-size: 9.5px;
        line-height: 1.1;
    }
}

/* ============================================================
   v6.13.40: Move Speak beside Send
   Speak is now an input action, not a toolbar action. It sits
   between the text box and Send, with the same height and width
   as Send. Mobile keeps it compact with a mic icon and small label.
   ============================================================ */
.chatbot-aliss-app .ca-input-row {
    align-items: stretch;
}
.chatbot-aliss-app .ca-input-row .ca-input {
    min-width: 0;
    min-height: 62px;
}
.chatbot-aliss-app .ca-input-row .ca-send-btn,
.chatbot-aliss-app .ca-input-row .ca-input-speak-btn {
    flex: 0 0 86px;
    width: 86px;
    min-width: 86px;
    min-height: 62px;
    padding: 0 8px;
    border-radius: 12px;
}
.chatbot-aliss-app .ca-input-speak-btn {
    border: none;
    background: linear-gradient(135deg, #0F766E, #115E59);
    color: #fff;
    cursor: pointer;
    font-family: inherit;
    font-weight: 700;
    box-shadow: 0 2px 8px rgba(15, 118, 110, 0.26);
    display: inline-flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 3px;
    line-height: 1;
    transition: all 0.15s;
}
.chatbot-aliss-app .ca-input-speak-btn:hover {
    background: linear-gradient(135deg, #115E59, #0F4F4A);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(15, 118, 110, 0.38);
}
.chatbot-aliss-app .ca-input-speak-btn:focus-visible {
    outline: 3px solid rgba(15, 118, 110, 0.28);
    outline-offset: 2px;
}
.chatbot-aliss-app .ca-input-speak-btn .ca-tool-icon {
    font-size: 22px;
    line-height: 1;
}
.chatbot-aliss-app .ca-input-speak-btn .ca-tool-label {
    font-size: 11px;
    line-height: 1;
    font-weight: 800;
    letter-spacing: 0.01em;
}
.chatbot-aliss-app .ca-input-speak-btn.ca-recording {
    background: var(--ca-danger);
    color: #fff;
    border-color: var(--ca-danger);
}

@media (max-width: 520px) {
    .chatbot-aliss-app .ca-input-row {
        gap: 7px;
        padding-left: 12px;
        padding-right: 12px;
    }
    .chatbot-aliss-app .ca-input-row .ca-send-btn,
    .chatbot-aliss-app .ca-input-row .ca-input-speak-btn {
        flex-basis: 68px;
        width: 68px;
        min-width: 68px;
        min-height: 58px;
        padding-left: 4px;
        padding-right: 4px;
    }
    .chatbot-aliss-app .ca-input-row .ca-input {
        min-height: 58px;
        padding-left: 12px;
        padding-right: 12px;
        font-size: 14px;
    }
    .chatbot-aliss-app .ca-input-speak-btn .ca-tool-icon {
        font-size: 20px;
    }
    .chatbot-aliss-app .ca-input-speak-btn .ca-tool-label {
        font-size: 10px;
    }
    .chatbot-aliss-app .ca-send-btn {
        font-size: 14px;
        font-weight: 800;
    }
}

@media (max-width: 360px) {
    .chatbot-aliss-app .ca-input-row .ca-send-btn,
    .chatbot-aliss-app .ca-input-row .ca-input-speak-btn {
        flex-basis: 60px;
        width: 60px;
        min-width: 60px;
    }
    .chatbot-aliss-app .ca-input-speak-btn .ca-tool-label {
        font-size: 9px;
    }
}


/* ============================================================
   v6.13.41: Combined Print / Save route picker
   Print and Save are now one compact toolbar action. Pressing it
   opens a small chooser so the user can pick the route they want.
   ============================================================ */
.chatbot-aliss-app .ca-tool-native-hidden[hidden] {
    display: none !important;
}
.chatbot-aliss-app .ca-tool-print-save {
    background: #fff;
    color: var(--ca-primary);
    border: 1.5px solid var(--ca-primary);
}
.chatbot-aliss-app .ca-tool-print-save:hover,
.chatbot-aliss-app .ca-tool-print-save:focus-visible {
    background: var(--ca-primary-soft);
    color: var(--ca-primary-dark);
    border-color: var(--ca-primary);
}
.chatbot-aliss-app .ca-tool-print-save .ca-tool-icon-small {
    font-size: 12px;
    line-height: 1;
    margin-right: 1px;
}
.chatbot-aliss-app .ca-print-save-modal[hidden] {
    display: none !important;
}
.chatbot-aliss-app .ca-print-save-modal {
    position: absolute;
    inset: 0;
    z-index: 10050;
    display: none;
    align-items: flex-end;
    justify-content: center;
    padding: 16px;
    background: rgba(15, 23, 42, 0.42);
}
.chatbot-aliss-app .ca-print-save-modal.is-open {
    display: flex;
}
.chatbot-aliss-app .ca-print-save-panel {
    width: min(100%, 520px);
    background: var(--ca-surface, #fff);
    color: var(--ca-text, #1f2937);
    border: 1px solid var(--ca-border, #d6dee8);
    border-radius: 18px;
    box-shadow: 0 18px 60px rgba(15, 23, 42, 0.28);
    padding: 16px;
}
.chatbot-aliss-app .ca-print-save-head {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 12px;
    align-items: start;
    margin-bottom: 14px;
}
.chatbot-aliss-app .ca-print-save-head h2 {
    margin: 0 0 5px;
    font-size: 18px;
    line-height: 1.25;
}
.chatbot-aliss-app .ca-print-save-head p {
    margin: 0;
    color: var(--ca-muted, #64748b);
    font-size: 13px;
    line-height: 1.4;
}
.chatbot-aliss-app .ca-print-save-close {
    width: 38px;
    height: 38px;
    border: 0;
    border-radius: 10px;
    background: var(--ca-primary-soft, #e6f0fb);
    color: var(--ca-primary-dark, #00488f);
    font-size: 20px;
    font-weight: 800;
    cursor: pointer;
}
.chatbot-aliss-app .ca-print-save-options {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 10px;
}
.chatbot-aliss-app .ca-print-save-option {
    min-height: 84px;
    border-radius: 14px;
    border: 1.5px solid var(--ca-primary);
    background: #fff;
    color: var(--ca-text, #1f2937);
    text-align: left;
    padding: 13px 14px;
    cursor: pointer;
    font-family: inherit;
}
.chatbot-aliss-app .ca-print-save-option:hover,
.chatbot-aliss-app .ca-print-save-option:focus-visible {
    background: var(--ca-primary-soft);
    border-color: var(--ca-primary-dark);
    outline: 3px solid var(--ca-primary-soft);
    outline-offset: 2px;
}
.chatbot-aliss-app .ca-print-save-option strong {
    display: block;
    margin-bottom: 5px;
    font-size: 16px;
}
.chatbot-aliss-app .ca-print-save-option-desc {
    display: block;
    color: var(--ca-muted, #64748b);
    font-size: 12.5px;
    line-height: 1.35;
}
@media (prefers-color-scheme: dark) {
    .chatbot-aliss-app.ca-dark .ca-print-save-panel,
    .chatbot-aliss-app[data-theme="dark"] .ca-print-save-panel {
        background: #111820;
        color: #f3f4f6;
        border-color: #2f3b47;
    }
    .chatbot-aliss-app.ca-dark .ca-print-save-head p,
    .chatbot-aliss-app[data-theme="dark"] .ca-print-save-head p,
    .chatbot-aliss-app.ca-dark .ca-print-save-option-desc,
    .chatbot-aliss-app[data-theme="dark"] .ca-print-save-option-desc {
        color: #b6c0cc;
    }
    .chatbot-aliss-app.ca-dark .ca-print-save-option,
    .chatbot-aliss-app[data-theme="dark"] .ca-print-save-option {
        background: #0f1720;
        color: #f3f4f6;
        border-color: var(--ca-primary);
    }
}
@media (max-width: 520px) {
    .chatbot-aliss-app .ca-print-save-modal {
        padding: 10px;
    }
    .chatbot-aliss-app .ca-print-save-panel {
        border-radius: 16px;
        padding: 14px;
    }
    .chatbot-aliss-app .ca-print-save-options {
        grid-template-columns: 1fr;
    }
    .chatbot-aliss-app .ca-print-save-option {
        min-height: 68px;
        padding: 12px;
    }
    .chatbot-aliss-app .ca-tool-print-save .ca-tool-icon-small {
        font-size: 11px;
    }
}


/* ============================================================
   v6.13.43: Mobile full-screen viewport stability
   ------------------------------------------------------------
   The assistant must fit the actual mobile viewport across Chrome,
   Samsung Internet and iOS-style dynamic browser chrome. This layer
   prevents horizontal clipping, removes inherited theme/container width
   limits, lets the message area shrink instead of pushing controls off
   screen, and keeps the input/actions visible at the bottom.
   ============================================================ */
html.ca-aliss-mobile-lock,
body.ca-aliss-mobile-lock {
    width: 100% !important;
    max-width: 100% !important;
    min-width: 0 !important;
    margin: 0 !important;
    padding: 0 !important;
    overflow: hidden !important;
    overscroll-behavior: none !important;
    touch-action: manipulation;
}

body.ca-aliss-mobile-lock #page,
body.ca-aliss-mobile-lock #content,
body.ca-aliss-mobile-lock #main,
body.ca-aliss-mobile-lock main,
body.ca-aliss-mobile-lock article,
body.ca-aliss-mobile-lock .entry-content,
body.ca-aliss-mobile-lock .page-content,
body.ca-aliss-mobile-lock .site-content,
body.ca-aliss-mobile-lock .container,
body.ca-aliss-mobile-lock .wrap,
body.ca-aliss-mobile-lock .elementor,
body.ca-aliss-mobile-lock .elementor-section,
body.ca-aliss-mobile-lock .elementor-container,
body.ca-aliss-mobile-lock .elementor-widget-container,
body.ca-aliss-mobile-lock .wp-site-blocks {
    width: 100vw !important;
    max-width: 100vw !important;
    min-width: 0 !important;
    margin-left: 0 !important;
    margin-right: 0 !important;
    padding-left: 0 !important;
    padding-right: 0 !important;
    overflow-x: hidden !important;
}

.chatbot-aliss-app.ca-mobile-viewport,
.chatbot-aliss-app.ca-mobile-viewport.ca-mode-inline,
.chatbot-aliss-app.ca-mobile-viewport.ca-mode-fullscreen,
.chatbot-aliss-app.ca-mobile-viewport.ca-mode-bubble {
    position: fixed !important;
    top: 0 !important;
    right: 0 !important;
    bottom: auto !important;
    left: 0 !important;
    width: 100vw !important;
    width: 100svw !important;
    max-width: 100vw !important;
    max-width: 100svw !important;
    min-width: 0 !important;
    height: var(--ca-vvh, 100vh) !important;
    height: var(--ca-vvh, 100dvh) !important;
    min-height: 0 !important;
    max-height: var(--ca-vvh, 100dvh) !important;
    margin: 0 !important;
    border: 0 !important;
    border-radius: 0 !important;
    box-shadow: none !important;
    z-index: 2147483000 !important;
    overflow: hidden !important;
    transform: none !important;
    contain: layout paint;
}

.chatbot-aliss-app.ca-mobile-viewport,
.chatbot-aliss-app.ca-mobile-viewport * {
    max-width: 100%;
}

.chatbot-aliss-app.ca-mobile-viewport .ca-header,
.chatbot-aliss-app.ca-mobile-viewport .ca-refine-toggle,
.chatbot-aliss-app.ca-mobile-viewport .ca-search-row,
.chatbot-aliss-app.ca-mobile-viewport .ca-input-row,
.chatbot-aliss-app.ca-mobile-viewport .ca-tools,
.chatbot-aliss-app.ca-mobile-viewport .ca-footer {
    width: 100% !important;
    max-width: 100% !important;
    min-width: 0 !important;
    flex-shrink: 0 !important;
}

.chatbot-aliss-app.ca-mobile-viewport .ca-messages,
.chatbot-aliss-app.ca-mobile-viewport.ca-mode-inline .ca-messages,
.chatbot-aliss-app.ca-mobile-viewport.ca-mode-fullscreen .ca-messages,
.chatbot-aliss-app.ca-mobile-viewport.ca-mode-bubble .ca-messages {
    flex: 1 1 auto !important;
    min-height: 0 !important;
    max-height: none !important;
    width: 100% !important;
    overflow-x: hidden !important;
    overflow-y: auto !important;
    -webkit-overflow-scrolling: touch;
    padding-left: clamp(12px, 4vw, 18px) !important;
    padding-right: clamp(12px, 4vw, 18px) !important;
}

.chatbot-aliss-app.ca-mobile-viewport .ca-message,
.chatbot-aliss-app.ca-mobile-viewport .ca-message-content,
.chatbot-aliss-app.ca-mobile-viewport .ca-service-card,
.chatbot-aliss-app.ca-mobile-viewport .ca-card,
.chatbot-aliss-app.ca-mobile-viewport .ca-intake-card {
    max-width: 100% !important;
    min-width: 0 !important;
    overflow-wrap: anywhere;
    word-break: normal;
}

.chatbot-aliss-app.ca-mobile-viewport .ca-header-main {
    padding: 10px 12px !important;
    gap: 8px !important;
    min-width: 0 !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-brand {
    min-width: 0 !important;
    gap: 8px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-brand-logo {
    width: 38px !important;
    height: 38px !important;
    border-radius: 10px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-brand-title {
    font-size: clamp(14px, 4.4vw, 18px) !important;
    min-width: 0 !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-header-actions {
    gap: 5px !important;
    min-width: 0 !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-lang-btn,
.chatbot-aliss-app.ca-mobile-viewport .ca-icon-btn {
    padding: 7px 8px !important;
    font-size: 12px !important;
    border-radius: 9px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-font-btn {
    min-width: 40px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-header-subline,
.chatbot-aliss-app.ca-mobile-viewport .ca-gifted-line {
    min-width: 0 !important;
    overflow: hidden !important;
    text-overflow: ellipsis !important;
    white-space: nowrap !important;
}

.chatbot-aliss-app.ca-mobile-viewport .ca-refine-toggle {
    margin: 0 10px 8px 10px !important;
    width: calc(100% - 20px) !important;
    min-height: 40px !important;
    padding: 8px 10px !important;
}

.chatbot-aliss-app.ca-mobile-viewport .ca-input-row {
    display: grid !important;
    grid-template-columns: minmax(0, 1fr) clamp(56px, 17vw, 68px) clamp(56px, 17vw, 68px) !important;
    gap: 7px !important;
    padding: 8px 10px 8px 10px !important;
    align-items: stretch !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-input-row .ca-input {
    min-width: 0 !important;
    width: 100% !important;
    min-height: 54px !important;
    padding: 11px 10px !important;
    font-size: 13px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-input-row .ca-send-btn,
.chatbot-aliss-app.ca-mobile-viewport .ca-input-row .ca-input-speak-btn {
    width: auto !important;
    min-width: 0 !important;
    flex: none !important;
    min-height: 54px !important;
    padding: 0 4px !important;
    border-radius: 11px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-input-row .ca-send-btn {
    font-size: 13.5px !important;
    font-weight: 800 !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-input-speak-btn .ca-tool-icon {
    font-size: 18px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-input-speak-btn .ca-tool-label {
    font-size: 9.5px !important;
    line-height: 1 !important;
}

.chatbot-aliss-app.ca-mobile-viewport .ca-tools {
    display: grid !important;
    grid-template-columns: repeat(3, minmax(0, 1fr)) !important;
    gap: 6px !important;
    padding: 0 10px 8px 10px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-tools .ca-tool {
    min-width: 0 !important;
    min-height: 36px !important;
    padding: 6px 5px !important;
    font-size: 10px !important;
    line-height: 1.05 !important;
    border-radius: 8px !important;
    gap: 4px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-tools .ca-tool-label {
    overflow: hidden !important;
    text-overflow: ellipsis !important;
    white-space: nowrap !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-tool-emergency {
    font-size: 8.8px !important;
    letter-spacing: 0.025em !important;
}

.chatbot-aliss-app.ca-mobile-viewport .ca-footer {
    display: grid !important;
    grid-template-columns: minmax(0, auto) minmax(0, 1fr) minmax(0, auto) !important;
    align-items: center !important;
    gap: 7px !important;
    padding: 8px 10px calc(8px + env(safe-area-inset-bottom, 0px)) 10px !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-footer-contact,
.chatbot-aliss-app.ca-mobile-viewport .ca-exit-fast {
    padding: 8px 10px !important;
    font-size: 10.5px !important;
    border-radius: 9px !important;
    white-space: nowrap !important;
}
.chatbot-aliss-app.ca-mobile-viewport .ca-footer-attribution {
    width: auto !important;
    order: 0 !important;
    min-width: 0 !important;
    margin: 0 !important;
    text-align: center !important;
    font-size: 9.5px !important;
    line-height: 1.15 !important;
    overflow: hidden !important;
    text-overflow: ellipsis !important;
}

@media (max-width: 380px) {
    .chatbot-aliss-app.ca-mobile-viewport .ca-header-main {
        padding-left: 9px !important;
        padding-right: 9px !important;
    }
    .chatbot-aliss-app.ca-mobile-viewport .ca-brand-logo {
        width: 34px !important;
        height: 34px !important;
    }
    .chatbot-aliss-app.ca-mobile-viewport .ca-gifted-line {
        display: none !important;
    }
    .chatbot-aliss-app.ca-mobile-viewport .ca-tools {
        grid-template-columns: repeat(2, minmax(0, 1fr)) !important;
    }
    .chatbot-aliss-app.ca-mobile-viewport .ca-tools .ca-tool {
        min-height: 34px !important;
        font-size: 9.5px !important;
    }
    .chatbot-aliss-app.ca-mobile-viewport .ca-input-row {
        grid-template-columns: minmax(0, 1fr) 54px 54px !important;
        gap: 6px !important;
    }
    .chatbot-aliss-app.ca-mobile-viewport .ca-input-row .ca-send-btn,
    .chatbot-aliss-app.ca-mobile-viewport .ca-input-row .ca-input-speak-btn,
    .chatbot-aliss-app.ca-mobile-viewport .ca-input-row .ca-input {
        min-height: 50px !important;
    }
    .chatbot-aliss-app.ca-mobile-viewport .ca-footer-contact,
    .chatbot-aliss-app.ca-mobile-viewport .ca-exit-fast {
        padding-left: 8px !important;
        padding-right: 8px !important;
        font-size: 10px !important;
    }
    .chatbot-aliss-app.ca-mobile-viewport .ca-footer-attribution {
        font-size: 8.8px !important;
    }
}

/* v6.13.55: language picker inside the pre-start disclaimer so users can
   understand the safety notice before they enter the chat. */
.chatbot-aliss-app .ca-disclaimer-language {
    text-align: left;
    margin: 0 0 14px;
    padding: 12px;
    background: #eef7ff;
    border: 1px solid rgba(0, 94, 184, 0.22);
    border-radius: 12px;
}
.chatbot-aliss-app .ca-disclaimer-language-label {
    display: block;
    font-size: 13px;
    font-weight: 700;
    color: #003f7d;
    margin: 0 0 7px;
}
.chatbot-aliss-app .ca-disclaimer-language-select {
    width: 100%;
    min-height: 44px;
    border: 1px solid #b8c7dc;
    border-radius: 10px;
    padding: 9px 12px;
    font-size: 15px;
    color: #0f172a;
    background: #fff;
}
.chatbot-aliss-app .ca-disclaimer-language-select:focus {
    outline: 3px solid rgba(0, 94, 184, 0.22);
    border-color: #005EB8;
}
.chatbot-aliss-app .ca-disclaimer-language-hint {
    margin: 7px 0 0;
    font-size: 12px;
    color: #475569;
    line-height: 1.35;
}


/* v6.13.55: quick exit must remain available during language loading and before-start disclaimer. */
.chatbot-aliss-app .ca-exit-fast {
    position: relative;
    z-index: 1000002;
}

.chatbot-aliss-app .ca-disclaimer-exit-fast {
    position: sticky;
    top: 0;
    float: right;
    z-index: 1000004;
    background: linear-gradient(135deg, #DC2626, #B91C1C);
    color: #fff;
    border: 0;
    border-radius: 999px;
    padding: 9px 14px;
    font-size: 13px;
    font-weight: 800;
    cursor: pointer;
    box-shadow: 0 2px 12px rgba(220, 38, 38, 0.35);
    margin: 0 0 8px 10px;
}

.chatbot-aliss-app .ca-disclaimer-exit-fast:hover,
.chatbot-aliss-app .ca-disclaimer-exit-fast:focus-visible {
    transform: translateY(-1px);
    outline: 3px solid rgba(255,255,255,0.9);
    outline-offset: 2px;
}

@media (max-width: 520px) {
    .chatbot-aliss-app .ca-disclaimer-exit-fast {
        position: fixed;
        right: 14px;
        bottom: 14px;
        top: auto;
        float: none;
        padding: 11px 16px;
    }
}

/* ============================================================
   v6.13.67: Emergency Support Cards
   Makes pinned helplines feel consistent with service cards while
   keeping 999/112 first, simple and phone-focused.
   ============================================================ */
.chatbot-aliss-app .ca-emergency-picker-cards .ca-emergency-note {
    margin: 8px 0 10px;
    padding: 8px 10px;
    border-left: 4px solid #1D9E75;
    border-radius: 8px;
    background: #E1F5EE;
    color: #23443A;
    font-size: 12.5px;
    line-height: 1.4;
}
.chatbot-aliss-app .ca-emergency-card-list {
    gap: 8px;
}
.chatbot-aliss-app .ca-emergency-card {
    display: grid;
    grid-template-columns: 1fr;
    gap: 8px;
    padding: 12px;
    border: 1px solid #d0d4d8;
    border-radius: 12px;
    background: #ffffff;
    color: #1a1a1a;
    box-shadow: 0 1px 4px rgba(16, 24, 40, 0.04);
}
.chatbot-aliss-app .ca-emergency-card.is-danger {
    background: #FCEBEB;
    border-color: #F7C1C1;
    color: #501313;
}
.chatbot-aliss-app .ca-emergency-card.is-primary {
    border-left: 5px solid #DC2626;
    box-shadow: 0 2px 8px rgba(220, 38, 38, 0.08);
}
.chatbot-aliss-app .ca-emergency-card-title {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    gap: 6px;
    font-size: 14px;
    line-height: 1.35;
}
.chatbot-aliss-app .ca-emergency-card-title span {
    font-size: 12.5px;
    color: #5f5e5a;
    font-weight: 700;
}
.chatbot-aliss-app .ca-emergency-card.is-danger .ca-emergency-card-title span {
    color: #791F1F;
}
.chatbot-aliss-app .ca-emergency-card-desc {
    margin: 4px 0 0;
    color: #5f5e5a;
    font-size: 12.5px;
    line-height: 1.45;
}
.chatbot-aliss-app .ca-emergency-card.is-danger .ca-emergency-card-desc {
    color: #791F1F;
}
.chatbot-aliss-app .ca-emergency-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}
.chatbot-aliss-app .ca-emergency-action,
.chatbot-aliss-app .ca-emergency-listen {
    appearance: none;
    border: 1px solid #d0d4d8;
    border-radius: 999px;
    background: #ffffff;
    color: #1a1a1a;
    cursor: pointer;
    font-family: inherit;
    font-size: 12.5px;
    font-weight: 700;
    line-height: 1;
    padding: 8px 10px;
    text-decoration: none;
    transition: border-color 0.15s, background 0.15s, transform 0.05s;
}
.chatbot-aliss-app .ca-emergency-action:hover,
.chatbot-aliss-app .ca-emergency-action:focus-visible,
.chatbot-aliss-app .ca-emergency-listen:hover,
.chatbot-aliss-app .ca-emergency-listen:focus-visible {
    border-color: #1D9E75;
    background: #E1F5EE;
    outline: none;
}
.chatbot-aliss-app .ca-emergency-action:active,
.chatbot-aliss-app .ca-emergency-listen:active {
    transform: scale(0.98);
}
.chatbot-aliss-app .ca-emergency-action-call {
    background: #00539F;
    border-color: #00539F;
    color: #ffffff;
}
.chatbot-aliss-app .ca-emergency-action-call:hover,
.chatbot-aliss-app .ca-emergency-action-call:focus-visible {
    background: #003F7A;
    border-color: #003F7A;
    color: #ffffff;
}
.chatbot-aliss-app .ca-emergency-action-call.is-primary-call {
    background: #DC2626;
    border-color: #DC2626;
}
.chatbot-aliss-app .ca-emergency-action-call.is-primary-call:hover,
.chatbot-aliss-app .ca-emergency-action-call.is-primary-call:focus-visible {
    background: #991B1B;
    border-color: #991B1B;
}
.chatbot-aliss-app .ca-emergency-action-text {
    background: #1D9E75;
    border-color: #1D9E75;
    color: #ffffff;
}
.chatbot-aliss-app .ca-emergency-action-text:hover,
.chatbot-aliss-app .ca-emergency-action-text:focus-visible {
    background: #13785A;
    border-color: #13785A;
    color: #ffffff;
}
.chatbot-aliss-app .ca-emergency-action-web {
    background: #F8FAFC;
}
@media (max-width: 520px) {
    .chatbot-aliss-app .ca-emergency-card {
        padding: 11px;
    }
    .chatbot-aliss-app .ca-emergency-actions {
        gap: 5px;
    }
    .chatbot-aliss-app .ca-emergency-action,
    .chatbot-aliss-app .ca-emergency-listen {
        font-size: 12px;
        padding: 8px 9px;
    }
}


/* v6.13.68: Full audit polish */
.ca-emergency-action-email {
    background: #24303a;
    border-color: #465766;
}
.ca-emergency-action-webchat {
    background: #23362f;
    border-color: #47765f;
}
.ca-suggestions[hidden],
.ca-suggestions.ca-hidden {
    display: none !important;
}

/* ========== v6.13.79 RELATED CHARITY CARDS ==========
   Purple charity cards are deliberately separate from ALISS service cards.
   They are related organisations, not confirmed direct services unless manually reviewed. */
.chatbot-aliss-app .ca-charity-card {
    border-left-color: #6F42C1 !important;
    background: linear-gradient(90deg, #FBF8FF 0%, #FFFFFF 36%);
    border-color: #DED2F6;
}
.chatbot-aliss-app .ca-charity-card:hover {
    box-shadow: 0 6px 18px rgba(111, 66, 193, 0.16);
    border-color: #CDB8F3;
}
.chatbot-aliss-app .ca-charity-badge-row {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    align-items: center;
    margin-bottom: 8px;
}
.chatbot-aliss-app .ca-card-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    border-radius: 999px;
    padding: 4px 9px;
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.03em;
    text-transform: uppercase;
}
.chatbot-aliss-app .ca-card-badge-charity {
    color: #5527A6;
    background: #F3EDFF;
}
.chatbot-aliss-app .ca-card-badge-caution {
    color: #7A4D00;
    background: #FFF3CD;
    text-transform: none;
    font-size: 11px;
    letter-spacing: 0;
}
.chatbot-aliss-app .ca-charity-card .ca-card-title strong {
    color: #3F236E;
}
.chatbot-aliss-app .ca-card-charity-number {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    border-radius: 999px;
    background: #F3EDFF;
    color: #5527A6;
    font-size: 12px;
    font-weight: 700;
    padding: 6px 10px;
}
.chatbot-aliss-app .ca-card-charity-why {
    border-left-color: #6F42C1 !important;
    background: #F3EDFF !important;
}
.chatbot-aliss-app .ca-charity-caution {
    background: #FFF9E8;
    border-color: #F0D98D;
    color: #6F4A00;
}
.chatbot-aliss-app .ca-card-listen-charity {
    background: #6F42C1 !important;
    border-color: #6F42C1 !important;
}
.chatbot-aliss-app .ca-charity-check-pill {
    border: 1px solid #E4C56D;
    background: #FFF9E8;
    color: #6F4A00;
    border-radius: 999px;
    padding: 6px 11px;
    font-size: 12px;
    font-weight: 700;
}
.chatbot-aliss-app .ca-message-text h2 {
    font-size: 17px;
    margin: 16px 0 6px;
    color: var(--ca-navy);
}
.chatbot-aliss-app .ca-message-text h2 + p {
    color: var(--ca-slate);
    font-size: 13px;
    line-height: 1.45;
}

/* v7.1.0-rc8: OSCR source badge for charity-register cards. */
.ca-card-badge-oscr {
  background: #6d28d9 !important;
  color: #fff !important;
  border: 1px solid rgba(109, 40, 217, 0.35) !important;
  letter-spacing: 0.02em;
}
.ca-charity-card .ca-charity-caution {
  background: #f9fafb;
  border-left: 4px solid #7c3aed;
}

/* v7.1.0-rc8: legally safer OSCR source attribution for charity-register cards. */
.chatbot-aliss-app .ca-card-oscr-attribution {
    margin-top: 8px;
    padding: 9px 10px;
    border-left: 4px solid #7c3aed;
    border-radius: 10px;
    background: #ffffff;
    color: #6b7280;
    font-size: 11px;
    line-height: 1.4;
}


/* v7.1.0-rc8: one OSCR/OGL attribution block after the final charity card. */
.chatbot-aliss-app .ca-oscr-section-attribution {
    margin-top: 14px;
    padding: 12px 13px;
    border-radius: 14px;
    background: #f9fafb;
    border: 1px solid #e5e7eb;
    color: #4b5563;
    font-size: 12px;
    line-height: 1.45;
}
.chatbot-aliss-app .ca-oscr-section-attribution .ca-oscr-section-title {
    margin: 0 0 6px;
    font-size: 13px;
    color: #111827;
    font-weight: 800;
}
.chatbot-aliss-app .ca-oscr-section-attribution p {
    margin: 6px 0 0;
}

/* v7.1.0-rc18: Answer Quality Gate UI */
.chatbot-aliss-app .ca-quality-gate-card{
  margin:12px 0 14px;
  border:1px solid #f4c36d;
  background:#fff7e8;
  border-radius:18px;
  padding:14px;
  color:#5f3308;
  box-shadow:0 10px 26px rgba(180,83,9,.08);
}
.chatbot-aliss-app .ca-quality-gate-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;margin-bottom:9px}
.chatbot-aliss-app .ca-quality-gate-kicker{font-size:11px;font-weight:800;color:#a4510a;text-transform:uppercase;letter-spacing:.04em;margin-bottom:3px}
.chatbot-aliss-app .ca-quality-gate-card h3{margin:0;font-size:16px;line-height:1.2;color:#713f12;font-weight:800}
.chatbot-aliss-app .ca-quality-score{display:inline-flex;align-items:center;justify-content:center;min-width:46px;border-radius:999px;background:#fff;border:1px solid #f6c77f;color:#a4510a;font-weight:900;font-size:12px;padding:6px 9px;white-space:nowrap}
.chatbot-aliss-app .ca-quality-message{font-size:13px;line-height:1.45;color:#78350f;margin:0 0 10px!important}
.chatbot-aliss-app .ca-quality-badges{display:flex;flex-wrap:wrap;gap:6px;margin:9px 0 11px}
.chatbot-aliss-app .ca-quality-badges span{display:inline-flex;border-radius:999px;background:#fff;border:1px solid #f6c77f;color:#78350f;font-size:11px;font-weight:800;padding:5px 8px}
.chatbot-aliss-app .ca-quality-badges .ca-quality-status{background:#fff1f2;border-color:#fecaca;color:#b91c1c}
.chatbot-aliss-app .ca-quality-links{display:grid;gap:8px;margin-top:10px}
.chatbot-aliss-app .ca-quality-link{display:flex;align-items:center;gap:9px;text-decoration:none;background:#eef6ff;border:1px solid #bfdbfe;border-radius:14px;padding:10px;color:#174078!important}
.chatbot-aliss-app .ca-quality-link:hover{background:#e0efff;transform:translateY(-1px)}
.chatbot-aliss-app .ca-quality-link-icon{flex:0 0 auto;font-size:16px}
.chatbot-aliss-app .ca-quality-link-text{display:flex;flex-direction:column;gap:2px;min-width:0;flex:1}
.chatbot-aliss-app .ca-quality-link-text strong{font-size:13px;color:#123b73}
.chatbot-aliss-app .ca-quality-link-text small{font-size:12px;color:#315b99;line-height:1.25;overflow:hidden;text-overflow:ellipsis}
.chatbot-aliss-app .ca-quality-link-arrow{flex:0 0 auto;font-weight:900;color:#1d4ed8}

/* === v7.1.0-rc49: full-width "Find an organisation by name" chip ===
   Surfaced under the need chips, replacing the old Search options panel.
   Styled as a clear, calm secondary action so it reads as "or, find a
   named organisation" rather than competing with the topic chips. */
.chatbot-aliss-app .ca-find-org-row {
    margin: 4px 4px 2px;
}
.chatbot-aliss-app .ca-find-org-chip {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    width: 100%;
    background: #eef5fc;
    border: 2px solid var(--ca-primary, #005EB8);
    color: #003e7e;
    border-radius: 12px;
    padding: 14px 16px;
    font-size: 15px;
    font-weight: 600;
    font-family: inherit;
    cursor: pointer;
    transition: background 150ms ease;
}
.chatbot-aliss-app .ca-find-org-chip:hover,
.chatbot-aliss-app .ca-find-org-chip:focus-visible {
    background: #e2eefb;
    outline: 2px solid var(--ca-primary, #005EB8);
    outline-offset: 2px;
}
.chatbot-aliss-app .ca-find-org-icon {
    font-size: 19px;
    line-height: 1;
}

/* === v7.1.0-rc49: highlight the block currently being read aloud ===
   Makes it obvious which text the Listen audio belongs to. */
.chatbot-aliss-app .ca-speaking-highlight {
    outline: 3px solid #ffd54f;
    outline-offset: 3px;
    border-radius: 8px;
    background: #fffbe6;
    transition: background 150ms ease;
}

/* === v7.1.0-rc50: emphasise the area/postcode helper line ===
   Makes the "Type a Scottish postcode, town or city..." guidance bold so it
   reads clearly for users with low digital confidence. */
.chatbot-aliss-app .ca-intake-sub.ca-intake-sub-strong {
    font-weight: 700;
    color: #1a2733;
}

/* === v7.1.0-rc53: hover/focus tooltips ("wee bubbles") for tool buttons ===
   Shows a short plain-English description on hover and on keyboard focus, so
   users know what each button does before pressing it. The button's label
   keeps its own ellipsis; the bubble escapes the button box. */
.chatbot-aliss-app .ca-tool[data-tooltip]::after {
    content: attr(data-tooltip);
    position: absolute;
    bottom: calc(100% + 9px);
    left: 50%;
    transform: translateX(-50%) translateY(4px);
    background: #1a2733;
    color: #fff;
    font-size: 12px;
    font-weight: 500;
    line-height: 1.35;
    text-align: center;
    white-space: normal;
    width: max-content;
    max-width: 190px;
    padding: 7px 10px;
    border-radius: 8px;
    box-shadow: 0 4px 14px rgba(0, 0, 0, 0.18);
    opacity: 0;
    pointer-events: none;
    transition: opacity 120ms ease, transform 120ms ease;
    z-index: 30;
}
.chatbot-aliss-app .ca-tool[data-tooltip]::before {
    content: "";
    position: absolute;
    bottom: calc(100% + 4px);
    left: 50%;
    transform: translateX(-50%);
    border: 5px solid transparent;
    border-top-color: #1a2733;
    opacity: 0;
    pointer-events: none;
    transition: opacity 120ms ease;
    z-index: 30;
}
.chatbot-aliss-app .ca-tool[data-tooltip]:hover::after,
.chatbot-aliss-app .ca-tool[data-tooltip]:focus-visible::after {
    opacity: 1;
    transform: translateX(-50%) translateY(0);
}
.chatbot-aliss-app .ca-tool[data-tooltip]:hover::before,
.chatbot-aliss-app .ca-tool[data-tooltip]:focus-visible::before {
    opacity: 1;
}

/* === v7.1.0-rc54: keep edge tooltips inside the widget ===
   The centred bubble spills past the container edge on the first and last
   tool buttons (which sit at the left/right of the row) and gets clipped.
   Anchor those two inward so the whole bubble stays visible. */
.chatbot-aliss-app .ca-tool-translate[data-tooltip]::after {
    left: 0;
    transform: translateX(0) translateY(4px);
}
.chatbot-aliss-app .ca-tool-translate[data-tooltip]:hover::after,
.chatbot-aliss-app .ca-tool-translate[data-tooltip]:focus-visible::after {
    transform: translateX(0) translateY(0);
}
.chatbot-aliss-app .ca-tool-translate[data-tooltip]::before {
    left: 22px;
}
.chatbot-aliss-app .ca-tool-clear[data-tooltip]::after {
    left: auto;
    right: 0;
    transform: translateX(0) translateY(4px);
}
.chatbot-aliss-app .ca-tool-clear[data-tooltip]:hover::after,
.chatbot-aliss-app .ca-tool-clear[data-tooltip]:focus-visible::after {
    transform: translateX(0) translateY(0);
}
.chatbot-aliss-app .ca-tool-clear[data-tooltip]::before {
    left: auto;
    right: 22px;
}

/* === v7.1.0-rc56: tooltip reliability + closable org search ===
   The Auto-Translate bubble was sitting behind the input row and blending into
   dark host pages. Lift it above everything and give it a subtle light edge so
   it reads on any background. */
.chatbot-aliss-app .ca-tool[data-tooltip]::after {
    z-index: 60;
    max-width: 210px;
    border: 1px solid rgba(255, 255, 255, 0.18);
    box-shadow: 0 6px 22px rgba(0, 0, 0, 0.38);
}
.chatbot-aliss-app .ca-tool[data-tooltip]::before {
    z-index: 60;
}

/* Find-an-organisation chip: chevron + open state so it reads as a toggle. */
.chatbot-aliss-app .ca-find-org-chip {
    gap: 8px;
}
.chatbot-aliss-app .ca-find-org-chevron {
    margin-left: auto;
    transition: transform 0.2s ease;
}
.chatbot-aliss-app .ca-find-org-chip.ca-find-org-open .ca-find-org-chevron {
    transform: rotate(180deg);
}
.chatbot-aliss-app .ca-find-org-chip.ca-find-org-open {
    background: #e2eefb;
}

/* === v7.1.0-rc57: retire the clipped CSS bubble, use a body-level tooltip ===
   The widget has overflow:hidden for its rounded corners, which clipped the
   left-edge Auto-Translate bubble. The pseudo-element bubbles are switched off
   and replaced by .ca-js-tooltip, rendered to <body> so nothing can clip it. */
.chatbot-aliss-app .ca-tool[data-tooltip]::after,
.chatbot-aliss-app .ca-tool[data-tooltip]::before {
    content: none !important;
}
.ca-js-tooltip {
    position: fixed;
    z-index: 2147483000;
    display: none;
    opacity: 0;
    max-width: 240px;
    background: #1a2733;
    color: #fff;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", Arial, sans-serif;
    font-size: 12.5px;
    font-weight: 500;
    line-height: 1.35;
    text-align: center;
    padding: 8px 11px;
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.18);
    box-shadow: 0 6px 22px rgba(0, 0, 0, 0.4);
    pointer-events: none;
    transition: opacity 120ms ease;
}